Client Success Manager, SMB (Self-Service)
Skills
- Experience in a revenue-generating customer success, account management, or sales role in SaaS, Martech, or agency environments.
- Strong strategic leadership, creativity, and connectivity mindset.
- Excellent communication, presentation, and negotiation skills.
- Ability to work cross-functionally across multiple teams to achieve customer success.
- Proven track record as a trusted advisor making actionable, strategic recommendations.
- Ability to identify and build relationships with key stakeholders including executives.
Responsibilities
- Drive renewals, upsell, and cross-sell for assigned book of business ensuring mutual customer and company growth.
- Prioritize customer platform adoption and educate on the full Later ecosystem capabilities.
- Identify new revenue opportunities and manage time effectively within a significant book size.
- Build and nurture Success Plans towards customer goals.
- Establish strong, trusted adviser relationships with clients from onboarding through renewal.
- Identify key executives facing high-value challenges and connect Later’s solutions to business goals.
- Act as the 'Voice of Customer' for product development, collaborating cross-functionally.
- Demonstrate expert knowledge of Later’s products and services value.
Education
- Relevant bachelor’s degree or equivalent experience preferred.
Benefits
- Participation in various benefits plans as part of overall compensation.
- Competitive market-based and data-driven compensation.
- Professional and personal growth opportunities in a rapidly growing company.
- Supportive, inclusive, and equitable workplace culture.
Average salary estimate
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