Commercial Customer Success Manager
Skills
- Customer Success management
- Account management
- Strong communication skills, including async communication
- Analytical and data-driven problem solving
- Technical aptitude and curiosity
- Organizational skills and handling multiple priorities
- Proactive and bias for action mindset
Responsibilities
- Manage a dynamic, high-volume book of Builder.io’s mid-market customers
- Drive product adoption by identifying usage gaps and consulting customers on solutions
- Lead and support scaled customer programs such as webinars, office hours, and lifecycle campaigns
- Collaborate with Account Executives and Customer Engineers to align on customer outcomes
- Respond promptly to inbound customer requests via email, Slack, and other channels
- Create and iterate on self-service content including guides, playbooks, and in-app messaging
- Advocate for customers by sharing insights with Product, Engineering, and Marketing teams
- Contribute ideas and experiments to improve value delivery at scale
Education
- Bachelor’s degree or equivalent experience preferred
Benefits
- Unlimited time off with minimum 3 weeks required
- Mental health days quarterly
- 12 weeks paid parental leave
- Home office improvement budget of $500
- Annual $500 learning and development budget
- Co-working space reimbursement up to $300/month
- 100% employer-paid medical, dental, and vision insurance for employees
- Life, short- and long-term disability insurance coverage
- 401k plan for US employees
- Real equity with 4-year vesting and 10-year exercise window
Average salary estimate
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