Director, Client Success
Skills
- Enterprise customer-facing experience and portfolio management
- Supervising and scaling account teams
- Complex commercial negotiation expertise
- Strong relationship management and influencing skills
- Excellent verbal and written communication
- Problem-solving and analytical abilities
- Executive presence and detail orientation
- Ability to work flexibly including international travel
Responsibilities
- Manage a portfolio of enterprise accounts against quarterly and annual targets
- Foster strategic, long-term relationships with key partners ensuring customer satisfaction and business results
- Frame strategic decisions and provide actionable recommendations
- Identify, prioritize, and drive execution of goals supporting long-term market success
- Coach and oversee team members in commercial discussions and negotiations
- Analyze partner performance to recommend programs that increase product adoption and expansion
- Coordinate with cross-functional leaders across Sales, Analytics, Product, Credit, and Marketing
- Manage and scale a team of seven account managers
Education
- Not explicitly stated, but relevant business or related degree likely preferred
Benefits
- 100% subsidized medical, dental, and vision coverage for employees and dependents
- Generous stipends for technology, food, lifestyle, and family forming expenses
- Competitive vacation and holiday schedules
- Employee Stock Purchase Plan with discounted shares
- Inclusive and accessible interview process with accommodations available
Average salary estimate
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