Collections Specialist (Hybrid) - job 1 of 2

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are looking for a highly motivated Collections Specialist to join our team and support our ongoing development. Our ideal candidate is enthusiastic, a team player, solutions-oriented and committed to ensure that the accounts receivables process operates smoothly and efficiently. The position will start as on-site for training, but will transition to a hybrid position at our Midway, KY Distribution Center.

A day in the office looks like this:  

• Initiating calls and/or correspondence with customers to inquire about outstanding A/R balances  
• Monitoring and maintaining assigned accounts – customer calls, account adjustments, small balance write-off and customer reconciliations  
• Establishing and maintaining effective and cooperative working relationships with both internal and external customers and key stakeholders  
• Tracking and resolving outstanding payment issues in a timely manner  
• Reconciling customer disputes as they pertain to payment of outstanding balances  

Got the skills and experience? Here’s what we’re looking for: 

• Bachelor’s degree a plus  
• Ability to define problems, collect data, establish facts and draw valid conclusions  
• Good analytical and problem solving skills  
• Excellent written, verbal and oral communication skills  
• SAP experience a plus
• Strong customer service skills  
• Collections experience a plus  

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience, and bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

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