IT CRM Product Manager

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

JAS Worldwide is implementing HubSpot as its global CRM platform. We are seeking a seasoned and hands-on IT Product Manager – HubSpot CRM to lead this initiative globally from an IT perspective. This is a high-impact role that will oversee end-to-end product ownership including design, delivery, configuration, automation, integration, and continuous optimization of HubSpot to support JAS’s commercial and customer engagement strategy.

Product Ownership & Strategy

- Serve as the global IT Product Owner for HubSpot CRM.

- Define and drive the product vision, roadmap, and lifecycle aligned with business goals.

- Collaborate with business leaders in Sales, Marketing, and Customer Success to prioritize requirements and deliver scalable solutions.

Stakeholder & Vendor Management

- Act as the primary IT liaison to global business stakeholders for all HubSpot-related initiatives.

- Manage external vendors and HubSpot partners to ensure timely and quality delivery.

- Lead governance forums for prioritization, escalation, and change control.

Product Delivery & Configuration

- Oversee the global implementation of HubSpot including configuration, customization, integrations (API/B2B), and data migration.

- Partner with internal integration and data teams to connect HubSpot with ERP, customer portals, and analytics platforms.

- Ensure adherence to security, compliance, and data privacy standards across all regions.

Program & Project Management

- Lead HubSpot program planning, execution, resource management, and risk mitigation.

- Deliver in agile or hybrid methodologies, managing backlogs, sprints, and delivery milestones.

Automation & Optimization

- Drive adoption of automation capabilities within HubSpot to enhance user experience and operational efficiency.

- Continuously optimize features and workflows based on data, feedback, and evolving business needs.

Cost & Performance Management

- Manage product-related budgets, licenses, and vendor contracts.

- Monitor performance, usage metrics, and ROI to drive ongoing improvements.

Required Qualifications

- 7+ years of experience in IT product or program management roles with a focus on CRM platforms.

- 2+ years of hands-on experience implementing and managing HubSpot CRM in a global environment.

- Strong understanding of CRM architecture, data models, APIs, and integration patterns.

- Demonstrated ability to translate business needs into technical capabilities and configurations.

- Experience working with global teams across Sales, Marketing, and IT.

- Excellent communication, stakeholder management, and vendor negotiation skills.

- Ability to balance strategic thinking with hands-on execution.

- PMP, Agile/Scrum certifications, or HubSpot certifications are a plus.

Preferred Attributes

- Experience in freight forwarding, logistics, or global enterprise environments.

- Knowledge of integration tools like Boomi or MuleSoft.

- Strong problem-solving mindset and data-driven decision-making.

- Passion for digital innovation and customer-centric solutions.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.