Marketing Operations Manager

About Us

At Hiya, we’re revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity

Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.

Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more.

About the Position

The Marketing Operations Manager role is an individual contributor position responsible for helping execute marketing campaigns and be part of the technical backbone of the marketing team at Hiya. Embedded within the core marketing function, this role collaborates closely with campaign marketing, web marketing, product marketing, and sales operations to ensure seamless execution across campaign initiatives, from lead generation efforts to customer outreach. Leveraging their expertise in process management, the Marketing Operations Manager will work cross functionally to craft impactful campaigns and support the development of a successful go-to-market strategy.

We’re excited about you because you’re the kind of person that thrives on the ability to make a process simpler, smoother, smarter, or easier for its given purpose or users, and enjoys getting ahead of future problems and problem solving as you go.

What You’ll Do

• Working alongside content and product marketing team to ensure we have the right content going to the right audiences at the right time on the right mediums

• Work independently within our marketing automation system to ensure campaign execution success and effective conversion tracking

• Manage our marketing operations technical infrastructure and the data flows between tools; work with other operational teams to ensure alignment (Sales Ops, Finance, etc) and that teams are maximizing use; lead enablement sessions when additional trainings are required or updates occur

• Develop the workflows that make up our email nurture marketing programs, making adjustments based on performance, updated content, or experiments

• Work alongside our product teams to build out new AI-based solutions internally and be part of the team launching new products across our offerings

Qualities that will make you successful:

• Experience with Hubspot and Salesforce preferred (Marketo or others okay)

• Experience with other GTM tools (Outreach, ZoomInfo, Cognism, LinkedIn Sales Navigator)

• Ability to problem solve and evaluate multiple solutions to determine the best or more efficient path forward - how do you determine an answer when there isn’t only one right answer?

• Excellent communication skills with a consultative approach to collaborating with various teams

• BONUS: Any experience with working with up-and-coming AI tools, such as Relevance.ai or Clay, to design and implement agentic AI workflows

The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.

The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

More Details

The On Target Earning (OTE) for this role is between $62k-105k. When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.

• Start Date: Immediately

• Status: Full-time

• Type: (Hybrid, 2 days per week in office)

• Location: Seattle

• Travel Requirements: None

• Department: Marketing

• Reports to: Senior Campaign Marketing Manager

• Direct Reports: None

Benefits

• Equity compensation

• 401K program with 3% match through Fidelity Investments

• Self managed vacation plan

• 15 Paid holidays including Recharge Days

• 100% covered medical, dental, and vision for the employee and 50% coverage for dependents

• Flexible spending, health savings accounts and Pretax dependent day care savings plan

• Paid parental leave

• Voluntary Life and AD&D, and Accident insurance options

• Employer-paid life insurance

• Employer-paid long-term disability coverage (in qualifying states)

• Donation Matching for a charity of your choice (up to $1,000/ year)

• $1,000/year reimbursement in Professional Development funds

This position is based in Seattle, WA, USA.

We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!