Social Media Operations Associate

The Social Media Operations Associate is responsible for paid campaign delivery across all social channels for our B2B client base.

The Associate focuses on the daily management of campaigns, ensuring advertisements are completed according to client contracts and inline with best practices, with a daily focus on value for our clients, while maintaining maximal profit yield.

What you'll be doing

• Partner with client-facing colleagues to secure campaign assets and answer questions around ad specifications, best practices, and platform capabilities.
• Send reminders for upcoming campaigns and secure approval before launch.
• Configure campaign details using social advertising platforms: time frame, ad formats, targeting, budget, and more.
• Upload, test and schedule ad creative, ensuring timely start and full delivery of all contracted campaigns.
• Monitor campaign budgets, ensuring successful balance between campaign performance and profit yield within desired margins.
• Raise concerns to leadership as appropriate
• Be fast and accurate at scale across a large array of clients
• Investigate issues (ad rejections, delivery hindrances, technical issues, etc.) within platforms and follow up with clients, agencies, and internal parties and to provide resolutions to these issues.
• Ensure Account Managers and Clients are well informed with current campaign data as it relates to creative in hand/outstanding, client requests and campaign level priorities. Communicate updates using appropriate business channels, including those that impact revenue delivery via CRM.
• Seek opportunities to improve campaign performance and overall product execution.
• Support client-facing colleagues to maintain positive publisher-client relationships and support excellent customer service.
• Assist Social Campaign manager with monthly revenue reconciliation tasks, as instructed.

Experience that will put you ahead of the curve

• Experience with social ad serving and paid campaign management: Meta, LinkedIn, Pinterest, X, Reddit; campaign set-up, targeting configuration, performance optimization, goal understanding, tracking tags, and complex delivery QA
• Excellent communication skills both externally (with clients) and internally

What's in it for you

The expected range for this role is $40,000 - $45,000

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programs
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level Commercial 8

This is a Remote based role. Future US is eligible to hire in 34 states, these include,

Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Kentucky.

Who are we…

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

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