Supervisor, Community Resource Development

Supervisor, Community Resource Development

Starting Salary Range: $75,518 - $90,621

GGRC is currently hiring for a Supervisor, Community Resource Development who will be responsible for the development of new resources (CPP and non CPP) to address unmet service needs and the maintenance of existing resources. Responsible for housing development and acting as liaison to housing development organizations (HDO’s). Provides regular supervision to Resource Developers

This role offers a hybrid schedule offering the opportunity to work out of office in San Francisco, CA. This role will also require you to travel within the Counties of San Francisco, San Mateo and Marin. Occasional statewide travel to sites throughout California. Access to reliable transportation permitting travel to and between many different locations throughout the day to perform the outlined responsibilities of the position.

What You'll Do:

Staff Management:

• Set clear expectations for performance and provide support, feedback, coaching, and recognition; redirect staff as needed.
• Proactively address performance concerns by documenting performance discussions and consulting with Manager and Human Resources to create performance development plans and/or pursue appropriate disciplinary action.
• Hire staff, and subsequent coaching and evaluation of assigned staff
• Thoroughly train, evaluate, and/or monitor new staff. Communicate and coordinate with Manager and HR to ensure  that any and all performance concerns are addressed on a timely basis.
• Assigns and supervises resource development projects including program design review and completion of vendor paperwork.
• Support staff to anticipate, address, and resolve complex issues and concerns. Assume responsibility for escalated issues.
• Set achievable goals for staff to meet unit’s needs and to develop staff.
• Complete comprehensive and timely performance appraisals.
• May serve as back up for ‘Developmental Center Liaison’ and ‘Resource Developer.

Resource Development

• Develop annual Community Placement Plans with DDS consultation and approval, including management of: consumer placement/deflection efforts, start-up projects, operations/staff resources, fiscal year budgets
• Manage resource development projects, including development of new CPP resources
• Manage Request for Proposals (RFP) to develop new resources
• Develop project plans, budgets and timeframes for residential homes and other service development.  
• Manage, or assist in managing, ongoing meetings with staff, vendors, and community partners to meet project requirements, action steps and deadlines. Inform manager and project team of any delays or issues when they arise.
• Review program designs to provide feedback and approval vendor in compliance with state regulations and agency procedures
• Understand the budget process in order to work with service providers and clients
• Completes vendorization paperwork, including processing new vendorizations and vendor changes.
• Assists in developing policies and procedures related to resource development and evaluation of services purchased by the Regional Center.
• Compile and analyze information on resources. Determine unmet needs and assist in planning for resource development.
• Oversees the research and identification of unmet need for services/resources and assist in identification, recruitment and contracting with service providers; ensures that information and technical assistance are provided to potential and current service providers.
• Oversees the development of new providers for residential and program resources..
• Respond to and resolve calls, requests, inquiries, feedback, and complaints/concerns in a timely manner, ensure supervised staff does the same.

Community Collaboration

• Cooperate and collaborate with Service Providers, community groups, social service agencies, advocacy groups, and Federal, State, and local governments.
• Conduct and/or participate in a variety of meetings, conferences, and/or committee, including division planning, management of staff, community, interagency, core staff, purchase of service, out-of-home placement, facility liaison, etc.
• Represent GGRC at community and interagency meetings in community and within Northern California
• Maintains current knowledge and keeps staff and providers apprised of relevant legislation, regulations, trends and developments in the field of developmental disabilities.
• Develops and coordinates in-service training programs for staff, individuals served, families and community agencies, and act as agency liaison to the community.

Housing

• Acts as liaison to Housing Development Organizations (HDO).
• Oversees implementation of housing plans/contracts in regards to purchase and renovation of properties under the agencies Community Placement Plan (CPP).
• Assists in the development of the agencies annual Community Placement Plan.
• Acts as a liaison to assist in mediating tenant issues.
• Works to ensure the residences of individuals supported are safe and provide a healthful environment. Shares information with Quality Assurance and Service Coordinators regarding living conditions. Assists service coordinators in coordinating community and client resources to correct any housing problem that is unsafe or unfit living conditions.
• Research housing opportunities/community development.
• Attend meetings with potential community housing agencies.
• Attend service site visits as needed to assess appropriateness for service provision.

Other Duties

• Maintain confidentiality of all information on persons supported in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), federal and state laws, and the Lanterman Act.
• Ensure consents to release information are provided when appropriate.
• May be assigned other duties as needed.

Education and Experience

• Master’s Degree in Social Work or related human services field
• 5 + years in development of community resources and support services for those residing development centers and those at risk of placement in developmental centers; resource development planning
• 2+ years in a supervisory role in social work or related human resource field

Skills

• Program design, evaluation and budgeting
• Budget Development and monitoring
• RFP creation and review
• Contract management
• Ability to convey complex information and ideas in a clear, concise and professional manner orally and in writing
• Knowledge/Experience with developmental disabilities, program development and consultation Ability to operate basic office equipment, including scanners, copiers, faxes, phones
• Basic familiarity with MS Word®, MS Excel®, MS PowerPoint®, MS Outlook® or similar software applications

Competency Traits:

• Think out of the box; use creativity and innovation in problem solving
• See the bigger picture when making decisions
• Strategically partner with and influence others to secure commitment and create change
• Use analytical and information seeking skills to identify needs and conduct analyses
• Take initiative and persist to achieve client oriented outcomes and implementation
• Communicate effectively; actively listen and respect differences
• Collaborate with internal and community team members
• Develop, coach and hold people accountable to reaching performance goals and client outcomes and values
• Demonstrate respect and cultural awareness; effectively manage own reactions

Desired Qualifications

• Experience in multi-cultural settings and/or multi-lingual capacity

Physical Demands and Requirements

• Mental aptitude to accurately process complex information and details.
• Excellent verbal and written communication skills and ability to correspond in a variety of mediums. Extensive sitting at workstation, in meetings, and in vehicle (50% of time).
• Frequent standing and walking.
• Adequate manual dexterity and coordination to operate standard office equipment, such as computer, copier, scanner, telephone, etc.
• Hearing and vision corrected to normal range for operation of standard office equipment, transcription of documents and administration of electronic records.
• Occasional bending, stooping, squatting, kneeling, reaching, and stretching.
• Occasional lifting of up to 30 lbs. while moving paperwork, supplies, and other office materials.
• Ability to independently visit off site locations.
• Occasional travel outside of catchment area distances of 100+ miles.

What are the benefits to working with GGRC?

We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage

10% employer contribution to a 403(b) retirement account to help you save for the future!

GENEROUS TIME OFF BENEFITS!!!

No really, we mean generous:

13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education

What makes GGRC so special?

GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.

GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).

How to apply:

GGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.

Golden Gate Regional Center is an Equal Opportunity Employer.