Coordinator, Customer Programs

Who We Are 

Clean Power Alliance (CPA) is Southern California’s locally operated not-for-profit default electricity provider for 35 communities within Los Angeles and Ventura counties and the 4th largest electricity provider in the State of California. We provide clean renewable energy at competitive rates to over three million residents and businesses through approximately one million customer accounts. 

What You’ll Do 

CPA seeks a detail-oriented and highly motivated professional to join our growing team as Coordinator, Customer Programs. This role will support the operations and implementation activities of the resilience and grid management, building and transportation electrification, and local clean energy procurement programs CPA offers customers across Los Angeles and Ventura Counties. The ideal candidate will bring experience in managing operational projects, tasks, and activities for customer demand response, virtual power plants, electrification, or rebate programs.  

The Coordinator, Customer Programs will be responsible for maintaining program records, managing program budgets, leading the documentation of processes, and executing program operational tasks defined by the Program Managers to ensure programs run smoothly. This includes both routine functions as well as a variety of non-routine tasks requiring the ability to adapt and develop creative solutions. This role will work collaboratively with Program Managers, cross departmentally with other teams, and with external vendors to support the success of our programs. 

Who You’ll Work With 

The Coordinator, Customer Programs will work under the supervision of the Senior Program Manager, Grid Management and Operations, and will work closely with the Director, Customer Programs and other program and operation staff on the Customer Programs team. This role will also work cross-functionally with CPA’s Power Supply, Customer Care, Data and Systems, Load Forecasting, Regulatory Affairs, Government Affairs, Strategic Accounts, and Marketing and Communication teams.  

Commitment to Diversity 

At CPA, we value diversity and are committed to creating an inclusive environment for all employees. We represent a diverse customer base and intend to hire employees that reflect our communities. Clean Power Alliance provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Culture 

CPA fosters a culture of open communication, responsibility, intellectual curiosity, and exceptional judgment. As a small team that has quickly built the largest Community Choice Aggregation program in the country, high levels of trust, collaboration, and mission alignment are key factors in success. We value fact-based creativity in our work, accountability with our stakeholders, and promote ethical engagement and diversity with our brand. 

• Excellent verbal and written communication skills. 

• Excellent organizational, scheduling, time management skills and attention to detail. 

• Ability to work independently on larger, moderately complex projects/assignments with minimal supervision. 

• Ability to act with integrity, professionalism, and confidentiality. 

• Ability to communicate complex matters that require explanation or interpretation. 

• Knowledge of modern office procedures and practices including preparing correspondence and operating modern office equipment. 

• Highly proficient with Microsoft Office Suite, particularly PowerPoint, and advanced knowledge of Excel. 

Duties and responsibilities include: 

• Customer intake and program related communication: Manage the enrollment process for customers into CPA programs including processing enrollments, documenting and improving processes, and working with key stakeholders to ensure timely completion of the enrollment steps. Communicate with customers to notify them of their program enrollment status and provide, where applicable, ongoing messaging about their participation.  

• Operational Coordination: Responsible for coordinating day-to-day tasks for the Customer Program team, ensuring smooth workflow and communications between stakeholders to meet deadlines and achieve goals within the programs department. Responsible for coordinating interactions with internal and external stakeholders as well as customers. 

• Process Documentation: Responsible for managing and maintaining the Customer Program team’s operational procedures and records by creating, updating, and distributing clear processes to ensure compliance.  

• Measurement and Verification: Lead efforts to review and verify the accuracy of program reporting and metrics tracking, such an enrollment reports and vendor reporting or dashboards. Manage the verification of invoices, validating details and alignment with contractual agreements and program requirements. 

• Cross-Departmental and Vendor Collaboration: Responsible for coordination with internal teams such as Accounting, Customer Care, Legal, and Marketing to support reporting and operational tasks. Responsible for performance monitoring evaluation of various customer programs through collaboration with Program Managers and Vendors and to ensure consistency and accuracy of data reporting. Maintain program team documentation and outreach materials.  

• Other Duties as Assigned. 

Successful Candidates Must Demonstrate the Following Abilities: 

• Demonstrate good judgement and integrity.  

• High attention to detail with strong organizational skills.  

• Communicate effectively, orally, and in writing; and the ability to translate complex technical information into non-technical language. 

• Have a strong work ethic and be comfortable taking initiative/working in a fast paced environment.  

• Work well on diverse teams and be highly collaborative.  

• Enjoy engaging with passionate internal and external stakeholders. 

• High tolerance for uncertainty but know how to bring things to resolution. 

• Be able to interpret and explain policies, procedures, and regulations. 

• Be able to organize and carry out projects with minimal instruction. 

• Must be able to work at a desk and work on a computer for prolonged periods. 

Qualifications 

• Candidates must have a bachelor’s degree and a minimum of 2 years relevant experience  

• Degree in business, environmental studies or sustainability, energy, or engineering preferred.  

• Previous customer program operational or coordination experience (such as budget monitoring and invoice review and verification, metrics development and tracking), implementing and maintaining process documentation, and coordinating implementation and outreach activities for customer programs, is required. 

• Direct experience coordinating and monitoring operational tasks and activities for customer energy efficiency, electrification, or demand response programs is strongly preferred.  

• Specific experience in CCA or utility program/project implementation, knowledge of resiliency and grid management, electrification, and/or local procurement preferred.  

Work Location   

This position is eligible for either Hybrid or Remote options. The Hybrid option requires attendance in our Downtown Los Angeles office on a full-time basis 2- 3 days per week on days determined by CPA, with work location on the remaining days either in office or remote. This includes a transportation allowance. The Remote option requires you to be available to attend full-time in office days and/or field events within Los Angeles and Ventura Counties in accordance with the needs of the company that may start as early as 8:30am at least 2 days per week. The Remote & Hybrid options require full-time in-person attendance at organization or team-wide events 3 times per year for 3-5 days per event. All staff are required to work during CPA’s office hours Monday-Friday 8:30am-5:30pm PST.     

This position is non-exempt and the salary range for this position is $87,590 - $131,385, with exact compensation to be determined by Clean Power Alliance, dependent on experience. Benefits include health care, a 401(k)-like match program, paid vacation, and sick leave. This is not a civil service position; however, all CPA employees are required to submit a Statement of Economic Interests form, also known as the Form 700.  

How to Apply 

Candidates should apply on CPA’s Career Page. The start date for the position is as soon as possible and will remain open until filled.