Patient Care Coordinator - job 2 of 4

Overview

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more  

Description

RESPONSIBILITIES: 

• Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families.
• Additional duties may include: Scheduling return visits Scheduling ancillary appointments
• Registering or scheduling new patients Scheduling imaging and procedures within their local clinic
• Completing patient data forms
• Coordinating provider referrals
• Retrieving medical records
• Acts as an administrative resource for all staff in the coordination of a patient's care.
• Works collaboratively with management to remedy or escalate patient complaints.
• Covers for front desk and other back-office staff as needed.
• Provides basic support for the training of new PCCs and other administrative staff as needed.
• Completes precertification authorizations as required.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required; 12 months of customer service experience or 6 months of healthcare experience in a similar role is required.
• A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience.
• A successful candidate will possess the following competencies and skills:
• Ability to provide a high level of customer service;
• Excellent communication skills, both verbal and written;
• Ability to work in a team environment
• Time management skills
• Empathy for others

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.