Senior Manager, Patient Access Ops

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

· Comprehensive health benefits that start day 1

· Student Loan Repayment Assistance & Reimbursement Programs

· Family-focused benefits

· Wellness incentives

Ongoing mentorship, development, leadership programs...and more

8am - 5:00p / Full Time / 40hrs

Description

JOB DESCRIPTION:

• Responsible for oversight and management of clinical access operations.
• Analyzes and plans organizational systems and processes and makes recommendations for improvements in patient access.
• Leads the implementation of solutions.
• Leads activities related to operational analysis, financial analysis, and/or process improvement initiatives.
• Provides direct operational oversight, financial leadership, critical thinking, strategy development, and accountability for the daily execution of patient access operations.
• Recognizes and implements solutions in an effort to rectify patient access to care deficiencies, applies PASS principles and methodologies.
• Proactively manages physician scheduling to reduce patient appointment wait time and improve patient access throughout.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in business administration, finance, healthcare administration or related field..
• Master's degree preferred.
• Four years of experience in healthcare operations required, preferably in patient access.
• Minimum requirement of 2 years supervisory/manager experience.
• Demonstrated skills in critical thinking and innovative problem solving.
• Demonstrated strength in customer service skills for internal and external customers.
• Demonstrated skills in human relations, time management, oral and written communications.
• Demonstrated computer skills.
• The combination of education and experience may be considered in lieu of experience.

PHYSICAL REQUIREMENTS: (Light); 11-20 lbs ,0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly), Lifting 20 lbs max, Carrying of objects up to 10 lbs, Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.