Sr. Customer Success Engineer, SASE (CASB) - job 1 of 3

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

As a Senior Customer Success Engineer (Sr. CSE) at Palo Alto Networks, you will provide advanced technical expertise and leadership for our customers, ensuring they maximize their investment in our products. You will work closely with CISOs, CTOs, security, cloud, network, and other technical teams from the world’s largest and most well-known organizations, particularly focusing on ensuring strategic and successful deployment, adoption, and optimization of our solutions.

This position works within our Secure Access Service Edge (SASE) Customer Success organization, helping customers in their cloud transformation journey. You will work with multiple solutions in the Palo Alto Networks SASE portfolio, with a focus on Cloud Access Security Broker (CASB).

Your Impact

Product Expertise:

• Provide advanced product-level technical expertise, leading account setup, complex deployments and resolving intricate technical challenges
• Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations
• Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions

Product Adoption:

• Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs
• Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement
• Ensure customers achieve operational excellence by fully adopting and optimizing new features

Customer Impact:

• Be a strategic advisor, influencing key stakeholders at various levels, including C-suite executives
• Collaborate with account teams to develop, execute, and manage complex, high-touch delivery strategies
• Lead customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution

Team impact:

• Provide mentorship, guidance, and leadership to junior colleagues
• Determine methods and procedures on new assignments and may coordinate activities of other team members

Your Experience 

• 8+ years of industry experience with deep expertise in network security, cloud infrastructure, and related technologies
• Strong understanding of Cloud Access Security Broker (CASB) and Data Loss Prevention (DLP) technologies and their implementation best practices
• Hands-on experience deploying and managing the leading CASB/DLP solutions (Microsoft, Symantec/Broadcom, Netskope, Skyhigh, etc.)
• Experience in administration/design/architecture of major SaaS applications in the market and their security and data protection features (O365, Google Workplace, SFDC, ServiceNow, Atlassian, Slack, etc.)
• Relevant certifications (e.g., Certified Cloud Security Professional (CCSP), Palo Alto Certified Network Security Engineer (PCNSE), and Global Information Assurance Certification (GIAC) are a plus
• Experience in managing customer relationships and addressing technical issues
• Expert consultative skills, with the ability to support enterprise and smaller accounts
• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs
• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases
• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts
• High-level consultative skills, capable of influencing decisions and driving customer success 

The Team

Customer Success Engineers are product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive approach to ensure customers achieve their required outcomes with a product or a service through tailored end-to-end technical execution & guidance.  Our team is responsible for managing our customers’ technical journey deploying, adopting and maturing Palo Alto Networks Secure Access Service Edge(SASE) products.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $142000/YR - $230000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.