Senior Customer Success Manager

Position Summary

As a CSM at elev8.io, you’ll be more than just an account manager — you’ll be a strategic partner to our clients, helping them achieve their business goals through data-driven marketing, full-funnel optimization, and unwavering support.

📍 Open to English native speakers located in Colombia, Nicaragua, or the U.S.

Key Responsibilities

• Build deep trust based relationships with clients, understanding their goals, challenges, and how our solutions (SEO, PPC, CRM, and sales training) align with their needs. Up to 10 clients.
• Own the post-sale relationship: manage onboarding, success planning, and performance reviews.
• Coordinate with fulfillment teams (SEO, Paid Media, Creative, Tech) to ensure delivery is aligned with expectations.
• Run quality assurance reviews before presenting reports to the client. Overview the team's deliverables to ensure quality.
• Identify opportunities for upselling and cross-selling — driving value for clients and elev8.io
• Monitor account health and proactively address churn risks or obstacles to success.
• Be the voice of the customer internally — sharing insights with Product, Marketing, and Leadership to drive innovation.
• Collaborate with the Project Manager to ensure seamless execution across all touch points.
• Update clients calls calendar, prepare for the weekly, monthly and quarterly report meetings.
• Attend all the meetings displayed on the calendar and update status if needed.
• Collaborate with the recruitment team when hiring SEO, Paid Media, Creative, Tech roles

Qualifications

• Must be a native English speaker based in Colombia, Nicaragua, or the United States (applications outside these countries will not be considered).
• 3-4+ years in B2B Customer Success, Account Management, or Sales roles (marketing agency experience preferred) for US based clients.
• Strong understanding of digital marketing — especially SEO and PPC.
• Experienced with tools like ClickUp, Trello, Asana, or other project management platforms.
• Tech-savvy, curious, and solutions-oriented.
• A self-starter who thrives in fast-paced, startup environments.
• Team player, team mindset.
• High ownership and accountability competency proficiency.

As a values-based firm, we believe in:

1. Appreciate the Journey - understanding that the daily hustle is the dream.
2. Go The Extra Mile - attaining desired outcomes regardless of efforts required.
3. Customers are King - helping them thrive are our priorities and expectations
4. Act Like an Owner - taking full responsibility for our work and actions.
5. Focus on A-Players - fostering a growth mindset, always aiming to learn, and achieve desired results.
6. Understand the Why - driving change and helping people out of suffering
7. Focus on Impact - achieving stellar results by focusing on performance and goals.
8. Adapt and Evolve - continuously learning and evolving is requisite for being #1

Compensation and Growth Potential:

The salary will depend on qualifications and track record. This is a perfect opportunity for any ambitious and hardworking candidate who wants to be at the helm of one of the fastest-growing behavioral health companies in Colombia and the USA.

PLEASE NOTE THAT INCOMPLETE APPLICATIONS ARE IMMEDIATELY DISQUALIFIED