Manager of Enterprise Success
The Role
Large enterprise partners trust Remi to execute flawlessly on thousands of roofing projects. As Manager of Enterprise Success, you’ll be their day-to-day champion—answering questions, triaging issues, and surfacing insights that help both sides win. You’ll scale a small but mighty team that protects and grows our most strategic relationships.
Responsibilities
Own the health of Remi’s enterprise accounts, starting with Sunrun and expanding to insurance carriers and other partnerships
Lead a team that manages daily partner communications
Respond to inquiries rapidly, mobilizing internal teams to resolve blockers fast
Develop escalation pathways and prioritization frameworks so partner needs never fall through the cracks
Create feedback loops with Product and Ops to translate partner pain points into roadmap items and process improvements
Required Qualifications
2+ years in account management or customer success
Executive-level communication skills
Track record of improving customer sentiment and developing key partner relationships
Comfortable juggling multiple high-priority threads without dropping the ball
Preferred Qualifications
Experience in solar, roofing, construction, or insurance ecosystems
Familiarity with SLAs, SOWs, and contractual obligations in enterprise partnerships
Benefits
Go out to lunch with your teammates every day with our $20 lunch stipend
Unlimited paid time off
5% 401k match
100% paid parental leave and medical insurance
$100 monthly cell phone credit
Average salary estimate
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Founded in 1980, REMI evaluates the total fiscal, economic, and demographic effects of tax policy changes using a dynamic fiscal and economic impact model. REMI is headquartered in Amherst, Massachusetts.
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