Customer Success Manager (Arizona)
Skills
- Strong verbal and written communication skills at all district levels.
- Knowledge of education industry trends and market landscape.
- Ability to analyze client usage and student performance data.
- Strategic thinking and effective problem-solving.
- Strong listening and questioning skills.
- Self-motivation and proactive work ethic.
Responsibilities
- Manage partner schools' success from onboarding through renewal.
- Drive adoption, retention, and expansion by understanding customer needs and implementing effective plans.
- Build and manage relationships with key stakeholders across districts.
- Develop communication cadences to monitor account health and student outcomes.
- Act as customer advocate contributing insights to improve products and services.
- Strategize renewals collaborating with integrated account teams.
- Identify growth opportunities and initiate expansion conversations.
- Forecast customer health and attrition risks.
- Continuously self-educate on products, solutions, and K-12 competitive landscape.
Education
- Bachelor's degree or equivalent experience preferred.
Benefits
- Medical, dental, and vision insurance with various plans.
- 401(k) retirement plan with company matching.
- Flexible Time Away Program; including 10 paid holidays, 2 floating holidays, and 1 wellness day.
- Winter office closure at the end of December.
- Wellness resources to support professional and personal health.
Average salary estimate
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At Edmentum, a single mission guides and inspires us as it defines our core purpose and the contribution we make to society: Founded in innovation, we are committed to being educators' most trusted partner in creating successful student outcomes e...
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