Order Intake Specialist

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

As an Order Intake Specialist, you will be part of our Customer Service Team. . If you thrive in a fast-paced role and want to work to build a world-class service organization—read on.

All of the responsibilities we will trust you with!

• Process daily orders received through multiple channels (phone, email, fax, EDI)

• Professionally handle incoming requests through multiple channels (phone, email, fax,) from external and internal customers and ensure that issues are resolved both promptly and thoroughly by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution according to current processes.

• Responsible for daily management which includes reviewing the status of all open orders, RGA’s and insuring timely resolution.  Working all reports including GIT, blocked and incomplete order tracking to ensure deliveries are not delayed to the customer.
   

Your areas of knowledge and expertise that matter most for this role:

• High school diploma required: Associates Degree preferred.

• 2-5 years’ Customer Service/Order Entry experience preferred.

• Proven track record of using Microsoft Office (Excel, Word, PowerPoint, Outlook) along with preferred SAP software experience.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

The salary range OR the hourly range for this role is 42,900.00 - 70,800.00 USD Annual. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.