Annuity Operations Specialist

Overview

Why join?

Join us in revolutionizing an entire industry's customer engagement. We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand.

• Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis.
• Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base
• Focus is on “working families”, “everyday Americans”, “ordinary citizens”, “mainstream population” “average income households”, providing life insurance products that truly impact people's lives (more information will be provided in the interview).
• Team (Culture): USA Today named us a 2024 top US workplace

The Annuity Operations Specialist supports the processing and servicing of annuity contracts by executing well-defined tasks related to annuity applications, policy modifications, and payment processing. This role serves as an experienced processor and peer mentor, helping ensure accurate and timely execution of daily annuity operations while upholding regulatory standards. The Specialist collaborates primarily within the department and supports process improvements initiated by management or senior-level consultants.

Please note, later hours will be required during mid-month and month-end times. 

Responsibilities

How will you contribute?

• Accurately process standard and moderately complex annuity applications and policy service requests.
• Support annuity payment processing, including annuitization and scheduled disbursements, under defined guidelines.
• Ensure compliance with established procedures, regulatory standards, and internal controls.
• Act as a team resource for operational questions and help coach newer processors on day-to-day procedures.
• Escalate non-standard, high-risk, or complex cases to management or the Annuity Processing Consultant for review.
• Maintain documentation and follow up on outstanding items to ensure processing completion.
• Communicate with sales agents, internal partners, and customers to clarify application details or gather missing information.
• Participate in training programs and contribute to onboarding of new team members by sharing best practices.
• Identify recurring processing issues and make recommendations for minor workflow improvements to leadership.
• Assist with department-level projects and initiatives under the direction of management or a Consultant.
• Provide operational support during system or process transitions (e.g., testing, data cleanup, process walkthroughs).

Qualifications

What do you offer?

• Bachelor’s degree in Business Administration, Finance, Insurance, or related field (preferred).
• 4–6 years of experience in annuity operations, financial services, or life insurance processing.
• Familiarity with annuity products and common processing systems (e.g., policy administration platforms).
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail, organizational skills, and follow-through.
• Effective communicator with a focus on delivering quality service.
• Ability to work independently on routine tasks while collaborating effectively with peers and supervisors.

What do we offer?

• Enjoy a hybrid work environment that promotes work-life balance.
• Comprehensive medical, dental, and vision coverage starting from your first day.
• Employer 401k match and employer contribution to a pension plan.
• Generous PTO and paid parental leave to support your family needs.
• Opportunities for associate engagement in various social programs and community involvement initiatives backed by the company.

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