Director, Clinical Services (DCS)

Posting Date

No Brag, Just Fact!

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

Here's what you can expect as a Director of Clinical Services at DaVita:

This position functions as the division’s clinical lead responsible for quality, education, and nursing services across the Greater Milwaukee Market including Madison, Milwaukee, up to Green Bay, WI.

As the Director of Clinical Services you are responsible for the overall management of the division’s clinical services team which includes supervising clinical services teammates within the assigned division -  hiring, promotion, discipline, professional development, and discharge of teammates with approval from the DVP and People Services Manager as needed. 

This person is responsible for the implementation of programs to improve patient quality outcomes by providing training, education, project management and support for the clinical teammates within the division.

LOCATION: Milwaukee or Madison, WI

This is a remote role, requiring candidates to be based in the Milwaukee or Madison, WI area. This person will be traveling regularly within the Division, as well as up to 25% for Divisional and Corporate meetings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

• Develop clinical strategy to align operations and clinical services to deliver top in class clinical outcomes
• Participate as a member of the Divisions Operations Core Team Meetings in development of strategic direction for division and ensure the development of outcome programs to support the direction
• Build cross-functional teams to deliver the needs of the clinical strategy
• Participate in the divisional operations review process and provide reports with analysis as requested
• Participate in divisional Continuous Quality Improvement activities
• Monitor implementation of and report on company initiatives
• Identify issues that require the establishment of clinical Policies and Procedures or recommend modification to existing policies and procedures
• Monitor and report on AOR investigation processes within the division
• Allocate resources according to divisional priorities

Training and Leadership

• Ensure that all new clinical teammates complete the appropriate DaVita Prep training program
• Ensure the timely completion of clinical training
• Identify specific training needs within the division and implement action plans
• Direct the implementation of training materials/revisions from the national education team
• Identify and communicate professional development needs and ensure a continuing education program is in place
• Direct and provide on-going education support at the hospital level
• Provide coaching and leadership including effective performance feedback to Clinical Team
• Ensure the team is providing support for and development of the clinical preceptors
• Develop a collaborative and unified team

Compliance and Regulatory

• Ensure adherence to the DaVita compliance program
• Ensure that DaVita’s training programs meet or exceed federal and/or state requirements
• Ensure that proper documentation is submitted when required to the appropriate regulatory agencies
• Provide oversight of the audit process(s) to ensure regulatory compliance and consistency in approach
• Assist in developing action plans and strategies for addressing deficiencies in partnership with operations management
• Ensure division’s compliance with all laws, regulations and practice guidelines that impact nursing practice Management and Leadership

REQUIREMENTS:

• RN license required
• Bachelor’s Degree in Nursing preferred
• 5 years dialysis experience preferred
• 2 years in a leadership role with direct supervisory responsibilities
• Strong communication skills, both written and oral
• Demonstrated ability to manage and mentor people
• Ability to utilize resources to accomplish all key metrics
• Demonstrated team building and coaching/mentoring skills
• Demonstrated ability to prioritize and adapt based on changing priorities
• Demonstrated ability to proactively identify and analyze issues in the workplace and identify and implement solutions collaboratively
• In-depth understanding of facility operations and the roles of direct caregivers in mission accomplishment
• Ability to seek creative solutions to the challenges of adult learning and education and continuing education
• Proven strong leadership skills and the ability to collaborate across functions
• Solid reasoning, critical thinking, problem solving abilities
• Ability to delegate appropriately
• Detail-oriented, yet able to drive projects forward

#LI-GA1

Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here



Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.