Customer Support Quality Lead
Skills
- Experience in QA management
- Strong analytical mindset
- Excellent organizational skills
- Collaboration across teams
- Understanding of regulatory compliance
Responsibilities
- Oversee and refine QA program for customer support and BPO teams
- Align internal and external QA processes for consistency
- Track BPO performance metrics and identify improvement areas
- Generate regular reports on QA findings for leadership
- Implement AI-driven automation to enhance QA accuracy
Education
- Bachelor's degree in a related field
Benefits
- 100% company-paid medical, dental, and vision
- 401(k) with company equity
- Unlimited paid time off
- Parental leave
- Company match for non-profit contributions
Average salary estimate
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