Customer Support Associate - Billing for Enterprise, API and Consumer
Skills
- 3+ years experience in billing support or payment operations
- Extensive knowledge of Stripe Dashboard, APIs, and webhooks
- Experience with subscription billing and multi-currency processing
- Proficient in payment methods including ACH and credit cards
- Familiarity with chargeback management and dispute resolution
- Strong communication and customer service skills
- Proficiency in Excel or Google Sheets for reporting
- Experience with CRM and ticketing systems like Intercom
Responsibilities
- Manage complex API and Enterprise billing inquiries and escalations
- Serve as primary contact for enterprise customers with billing issues
- Process billing adjustments, refunds, and account modifications
- Investigate and resolve billing discrepancies across payment systems
- Document all billing interactions and issue resolutions
- Utilize Stripe platform expertise to troubleshoot payment processing issues
- Collaborate with engineering teams on API integration troubleshooting
- Manage subscription lifecycle events and multi-currency billing
- Monitor and manage chargeback and dispute cases
- Prepare dispute documentation and coordinate with payment processors
- Implement chargeback prevention measures
- Partner with cross-functional teams to improve billing processes
- Support enterprise customer relationship management and retention
Education
- High school diploma or equivalent required
- Bachelor’s degree preferred but not mandatory
Benefits
- Remote work flexibility
- Opportunity to work with cutting-edge AI technology
- Collaboration with visionary leaders and talented teams
- Growth opportunities in a fast-paced startup environment
- Competitive compensation reflecting experience
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join Perplexity as a Tech Lead and help drive innovative user engagement solutions using cutting-edge AI and ML techniques.
Join Perplexity AI as a Full-Stack Engineer and play a key role in developing Comet, a revolutionary browser for millions of users.
Act as a trusted Web Security Solutions Advisor at Sectigo, helping customers understand and improve their website security through consultative guidance and support.
Become an integral part of Perry Homes as an Internet Home Consultant, specializing in lead management and customer engagement.
Join Figma as an Enterprise Support Specialist, where you will deliver exceptional support to enterprise customers and elevate their experience.
Lodgify is looking for a Technical Customer Support Specialist to join their vibrant international team and ensure high customer satisfaction through expert technical support.
Bloomingdale's is looking for a Client Specialist to deliver exceptional service and drive sales in the Women's Ready to Wear department.
Join UM CRMC as a Front Office Coordinator where you'll enhance patient experiences in a thriving healthcare environment.
Join Next Comms Talk as a Client Service Associate and play a key role in ensuring client satisfaction and managing communications effectively.
Become a vital part of Udemy's Commercial Customer Success team as a Customer Success Specialist, driving adoption and satisfaction for our corporate clients.
Seeking a dynamic Manager of Enterprise Client Success at Relias to lead a team dedicated to improving client relationships within the healthcare sector.
Become a pivotal part of our team as a Bilingual Patient Scheduling Coordinator, enhancing patient engagement through effective communication.
Empire Management Group is hiring a customer-focused Customer Service Representative in Seattle to enhance wireless customer support and build lasting client relationships.
Join our team as a Telecommute Phone Support specialist, where you'll provide outstanding customer service from the comfort of your home.
Join Metro Physical & Aquatic Therapy as a part-time Clinic Support Associate providing essential patient and administrative support in a caring, multidisciplinary therapy environment.
Perplexity offers an AI chatbot-powered research and conversational search engine that answers queries using natural language predictive text. Since it's launch in 2022, has raised $165 million in funding, valuing the company at over $1 billion.
8 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
