Manager, New Products Design and Strategy
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
At CVS Health, we’re evolving Retail Pharmacy to generate new sources of value for the business. To help us achieve this goal, we are looking for innovative and strategic minds who think big and push boundaries to drive results, for the customer, and for the business.
The Retail Pharmacy Growth and Omnichannel Division is at the heart of that vision, with the mission to transform the pharmacy business and enable a sustainable portfolio of patient-centered services that achieve population health goals for clients and/or the CVS Health enterprise. The Deliver Care team is responsible for designing and managing differentiated products to align with client/market needs and improve patient outcomes by delivering care related to health plan quality measures.
As Manager, New Products Design and Strategy, you will play a critical role on Team Deliver Care in incubating new CVS lines of business by executing and coordinating key workstreams across a large group of stakeholders within Retail Pharmacy. In collaboration with cross-functional teams, you will bring new products and lines of business to life with a customer-first approach. You will join a diverse team of innovative, strategic colleagues who are passionate about transforming healthcare and delivering customer-centric experiences, while also driving growth at an accelerated pace.
Primary Role and Responsibilities
New Product Strategy
Design and maintain a pipeline for new product development based on healthplan requests and/or healthcare industry trends
Partner with stakeholders across the enterprise on discovery, evaluation, and prioritization of net-new products and service offerings.
Pilot implementation and measurement
Execute new product/service pilots (from proof-of-concept to multiple stores) by managing dependencies and facilitating collaboration across a diverse set of CVS SME teams (e.g. Trade, Patient Safety, IT, Legal, Pharmacy Operations)
Partner with SMEs to build and implement training plans, engagement strategies, and workflow best practices for stores and colleagues participating in pilots
Develop robust measurement plan to closely track pilot success and build reports that inform scaling decisions & keep partners updated
Monitor and manage pilot feedback from pharmacy and store colleagues and implement updates at scale; coordinate immediate solutions when needed
Scaled product solutioning
Act as business owner & product point-of-contact for IT partners who are building technology capabilities for scaled offering
Support pressure-testing and validation of colleague-facing technology or workflow updates
Manage backlog and product roadmap for future enhancements based on colleague and consumer feedback / needs
Stakeholder and upward management: Support in ensuring timely visibility and collaboration across large, cross-functional working team and facilitating regular stakeholder and leadership updates
Required Qualifications
5+ years of experience in healthcare or retail industry in a strategy, innovation, product/program development and/or product/program operational role
Demonstrated knowledge of healthcare industry business models (e.g., pharmacy, insurance, healthcare services)
Excellent communication skills; ability to strategically tailor written, visual, or verbal messages for internal and external stakeholders and leaders
Strong storytelling skills; proficient in PowerPoint, with the ability to quickly create, format, and edit visually appealing presentations
Strong acumen for data-driven decision-making; experience with using quantitative data/analytics and qualitative frameworks to distill complex information and inform assessments of business priorities and tradeoffs
Demonstrated agility and strong interpersonal skills; ability to collaborate with a cross-functional team towards time-sensitive goals in a highly matrixed environment
Preferred Qualifications
PharmD with store experience
Experience with interpreting analytics (Excel) and reporting (e.g. tableau dashboard development)
Experience with systems & technology builds; familiarity with Agile processes (user stories, UAT, etc.)
Experience with standing up pilots and product development
Education
Bachelor’s degree or equivalent relevant experience required
Master’s degree in Business, Systems or relevant experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$60,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 07/19/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Average salary estimate
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We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.
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