Sr. Account Manager
Skills
- Account management experience
- Client success techniques
- Retention strategies
- Strong communication skills
- Data analysis skills
- Familiarity with CRM tools
Responsibilities
- Serve as a strategic partner to a portfolio of e-commerce clients.
- Understand client goals, challenges, and success metrics.
- Support client retention and create a positive experience.
- Foster relationships through regular engagement.
- Identify additional service opportunities for clients.
- Collaborate with Sales and Marketing for upsell opportunities.
- Monitor account health and key metrics.
- Represent client perspectives internally.
- Facilitate regular business reviews with clients.
- Develop client-facing reports and presentations.
Education
- Bachelor's degree in relevant field
Benefits
- Comprehensive health coverage from day one
- 401K plan with company matching
- Flexible paid time off
- 12 weeks of paid parental leave
- Remote work support stipend
- Generous holiday schedule
Average salary estimate
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