Crisis Program Manager

Description

JOB TITLE: Crisis Program Manager I or Crisis Program Manager II

LOCATION: TBD (Hermiston, Pendleton or Boardman)

FLSA: Exempt (Expectation to work 40 hours a week) 

SUPERVISOR: Clinical Manager

PAY GRADE: Crisis Program Manager I B13 ($81,000 - $123,100 annually, depending on experience)

                        Crisis Program Manager II B14 ($88,700 - $135,800 annually, depending on experience)

Community Counseling Solutions provides a team-based Servant Leadership environment! Located in Eastern Oregon with year-round recreation based near the Columbia River and at the base of the Blue Mountains. Big city amenities in rural family-oriented communities. 

Apply Directly at https://ccswebsite.org/employment/
 

Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we’re looking for motivated employees to help us continue our vision!

 CCS has a benefit package including, but not limited to:

• Health, dental and vision insurance
• 6% initial 401K match
• Potential for tuition reimbursement
• Generous paid vacation, floating holiday, mental health days, etc. (Exempt employees receive additional admin leave hours)
• Paid holidays
• Relocation Benefit of up to $4,000 if moving over 100 miles, $ depending on distance
• Student loan forgiveness (NHSC & Public Service)
• Paid licensure supervision.
• Employee Assistance & Wellness Benefits

DESCRIPTION

The Crisis Program Manager, under the supervision of the Clinical Director or Clinical Manager, is responsible for the day to day oversight and supervision of CCS crisis programming. The Crisis Manager plans, assigns, directs and reviews the clinical work of staff. They ensure that the relevant Oregon Administrative Rules (OAR’s) are adhered to, monitors quality assurance, and develops and monitors crisis protocols. The Crisis Program Manager may respond as primary or backup to crisis calls during non-traditional work hours.

SUPERVISION

Supervision Received

This position is supervised by the Clinical Director or Clinical Manager.

Supervision Exercised

This position directly supervises Crisis Workers in Morrow/Wheeler/Gilliam/Grant counties, the crisis supervisor in Umatilla County and the family support partner supervisor. At times, the position may supervise other crisis workers and crisis dispatch staff as well.

RESPONSIBILITIES

• Provides oversight of the regional crisis program on a day to day basis.
• Provide clinical supervision and oversight to assigned staff. Ensures that care is of the highest clinical standards and consistent with CCS philosophy and policy.
• Ensure that assigned staff are apprised of current evidence based practices (EBP’s), implements EBP’s, and ensures that the agency is meeting or exceeding standards of good clinical outcomes.
• Ensure that all paperwork by the staff is completed in a professional and timely manner, and provide supervision when this goal is not being met.
• Ensure that the quality of clinical work is superior and completed in a professional manner, and provide supervision when this goal is not being met.
• Assists with crisis consultation agency-wide to include investigations and examinations.
• Provides after-hours emergency services on a 24 hour, rotating basis to adults and children. This includes telephone consultation and crisis intervention in the community. May also participate in the back up on call supervisory rotation on a 24 hour rotating basis. In a timely manner, arranges the monthly crisis schedules for all crisis teams.
• Reviews and signs all assessments and treatment plans as assigned by the supervisor. Ensures knowledge and application of CCS personnel policies and procedures.
• This position recruits, hires and trains new staff. They provide supervision and conduct performance evaluations. They follow policies for employee discipline and termination when necessary. Works to resolve conflict as appropriate and provides positive leadership.
• When necessary, in consultation with Clinical Manager, Clinical Director and/or the Executive Director, engage in disciplinary actions.
• Report all cases of abuse or neglect to the proper agency, or ensure that all cases are reported. Provide follow up and completes all investigative reports when required, as well as implementing safety plans. Become a Protective Service Investigator.
• Initiate holds, provide civil commitment investigations, and work with the hospitals, case workers and the state and other individuals/agencies for all individuals in the civil commitment process.
• Provide utilization management for adults and children needing to access higher levels of care.
• Schedule and participate in meetings with other agencies to ensure continuity of service delivery and ensure that CCS is highly regarded by other community partners.
• As rarely assigned, this position will provide quality individual, group and family counseling services. Ensure that all paperwork is professional and timely.
• Follow the grievance process for customer complaints and work diligently to resolve complaints.
• Ensure that the agency is meeting or exceeding all of the requirements for the relevant OAR’s, as well as the clinical contractual requirements as required by Greater Oregon Behavioral Health (GOBHI) and other mental health organizations.
• Ensure that clients are scheduled in a timely manner.
• Responsible for ensuring clinical staff coverage by overseeing vacations, sick leave, training, etc. Consults with prescribers to coordinate medical treatment.
• Work with Quality Assurance Coordinator to ensure staff are meeting quality assurance standards. When requested, participate in internal administrative meetings. Hold regular clinical staff meetings.
• Communicate with members of the public to coordinate work programs, inform the public about our services, and speak with groups about our services and/or specific areas of crisis, mental health and alcohol/drug committees in the community as it relates to program services.
• Assist Office Manager in ensuring that there is a good working relationship between clerical and clinical staff and lines of communication are kept open.
• Administer forms for urinalysis testing (UA’s), provide accurate information on the UA’s to clients, in some cases observes the UA, and record all pertinent information.
• Transport customers as needed.
• May be asked to participate in back up on call rotation for crisis services. 
• Other duties as assigned.

Requirements

QUALIFICATIONS

Education and/or Experience

Crisis Manager I -Master’s degree from an accredited university in psychology, sociology or other human services related field and have 2 years of post-grad experience in the delivery of clinical services.

Preferred supervisor & Crisis experience.

Crisis Manager II – Licensed (LCSW, LPC, LMFT) with 5 years’ experience in delivery of clinical services.

Prefer 3 years' experience being a supervisor in crisis related field.

Certifications

Certified Mental Health Investigator, or ability to obtain certification. Certified Protective Services Investigator, or ability to obtain certification. Certified Mental Health Examiner, or ability to obtain certification.

If this position is not a Licensed Professional Counselor, Licensed Clinical Social Worker or a Ph. D., the position needs to obtain their Certified Alcohol and Drug Counselor certification.

Other Skills and Abilities

• Knowledge of the diagnosis and treatment of mental illness and addictions and principles of counseling.
• The ability to use independent judgment including finely developed decision making, planning, analytical and organizational skills.
• Ability to prepare and maintain detailed and accurate records.
• Ability to communicate and coordinate well with a diverse population including staff members, professional consultants, agencies, customers, and members of the general public.
• Ability to understand, interpret and apply laws, regulations and administrative rules related to mental health and chemical dependency.
• Ability to learn and implement CCS procedures, regulations and requirements with respect to procurement, budget, safety, operations and organization.
• Must be a self starter and demonstrate the ability to supervise and assign work to subordinates; ability to work effectively with other employees and the general public.
• Good organizational and time management skills are essential. Must be able to work with minimal supervision.
• The position requires the handling of highly confidential information. Must adhere to rules and laws pertaining to client confidentiality.
• Must be able to communicate effectively in both written and oral formats. Must have the ability to present and exchange information internally across teams and co-workers, and externally with customers and the public.
• Information communicated ranges from routine/basic to complex and confidential information.
• Must have excellent typing skills, have knowledge of basic office software programs and ability to effectively use such software.

CRIMINAL BACKGROUND CHECKS

Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380.

In addition to a pre-employment background check, each employee, volunteer and contractor shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that an employee, volunteer or contractor is excluded or sanctioned it will be the cause for immediate termination of employment, volunteering, or the termination of the contract.

PERSONAL AUTO INSURANCE

Must hold a valid driver’s license as well as personal auto insurance for privately owned Vehicles utilized for CCS business such as client service purposes, travel between business offices and the community, to attend required meetings and trainings.

Must show proof of $300,000 or more liability coverage for bodily injury and property damage, and maintain said level of coverage for the duration of employment at CCS.

The employee’s insurance is primary with CCS insurance being secondary. CCS reserves the right to deny any employee the use of a vehicle owned by CCS.

PHYSICAL DEMANDS

While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone systems that require find manipulation, grasping, typing and reaching.

The employee is also regularly required to sit; talk and hear; use hands and fingers and handle or feel. The employee is occasionally required to stand; walk; reach with hands and arms; stoop; kneel and/or squat when adjusting equipment or retrieving supplies.

The employee may occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, distance vision and the ability to adjust focus.

The employee should possess a valid driver’s license for vehicle travel when working on behalf of the agency.

When serving in the on-call rotation, employee may be required to perform on less than optimal amounts of sleep.

WORK ENVIRONMENT

Work is performed in an office environment as well as in the community. The noise level in the office environment is usually moderate, but occasionally one may be exposed to loud noises. The noise in the community, including the homes of customers, is often difficult to predict. Occasional out of area travel and overnight stays will be required for attendance at meetings and/trainings.

However, the employee also will be required to work in the communities, homes and other living environments, of the clients we serve. Handicap access may not be available at all places where this position must go. There are some situations where this position may be required to respond to environments where a client is in crisis.

The environments in these situations are difficult to predict and may be in uneven terrain.

This position exposes the employee to the everyday risks or discomforts which require normal safety precautions typical of such places as an office.

Community Counseling Solutions

IS AN EQUAL OPPORTUNITY EMPLOYER

MEMBER OF NATIONAL HEALTH SERVICES CORPORATION