Sr Manager, Student Success

Job Title: Sr. Manger, Student Success

Job Description:

We are seeking a passionate and driven candidate who is excited about joining a newly formed team and playing a pivotal role in shaping and defining our work. This is a unique opportunity to make a significant impact by helping us shape direction and strategies that will lead to the reaching our vision and goals. As a key leader, you will have the opportunity to shape and implement strategies, collect, and analyze data, and create a program from scratch. We are looking for someone with a startup mentality, ready to take on the challenge of building out a successful student success program using their expertise in report building, data collection, analysis, and more. This role will help to define intervention programs, measure their effectiveness, and continuously improve them through iteration. Additionally, a key aspect of this position involves comprehending and implementing strategies to scale intervention models efficiently. If you are a dynamic individual with strong leadership, communication, and analytical skills, we invite you to join us in driving student success and outcomes.

What you’ll do:

Team Leadership and Management:

• Lead the development and implementation of an outcomes-focused team, ensuring alignment with our mission and goals.
• Build and develop a high-performing student success team, fostering a culture of continuous improvement and collaboration.
• Establish clear goals, critical metrics, and expectations for team members, offering guidance, mentorship, and performing performance evaluations.
• Leaning on several years of experience as a people manager, you will add significant leadership value in your role as a member of the Ed2go Services Leadership team, collaborating on annual planning, 3-year planning, and people management.

Experiments, Research, and Intervention Models:

• Lead ongoing experiments and research initiatives to improve student success and retention rates, implementing evidence-based strategies
• Lead the way on making data-driven adjustments; hypothesize on variables and levers that underlie interventions and work closely with data analysts, reporting packages, and software applications to support this process
• Develop and implement intervention models for at-risk students, providing targeted support and resources to ensure their success.
• Conduct regular assessments and evaluations of intervention strategies, making data-driven adjustments as needed.
• Demonstrate thought leadership in the market by staying up-to-date with interventions, at-risk students, and experimental approaches.
• Author insightful white papers to share insights and knowledge gained from intervention programs.

Process Design and Implementation:

• Design and implement efficient processes to support success initiatives, ensuring smooth workflows and effective communication channels.
• Streamline workflows, communication channels, and collaboration frameworks to optimize student outcomes, including completions and placements.
• Research and implement early warning systems for student retention, proactively identifying and addressing potential challenges.

Monitoring and Reporting:

• Review current data to establish baseline information and identify areas for improvement, ensuring a comprehensive understanding of the current student success landscape.
• Outline necessities for new reporting structures and data collection methods, working closely with customers to ensure accurate and relevant data is collected.
• Develop and put into place data reporting systems to monitor student progress, outcomes, and other important measurements, offering valuable insights for decision-making and ongoing progress.
• Analyze data to find trends, patterns, and opportunities, using visualization tools to communicate findings.
• Establish and monitor critical metrics aligned with student success goals, using data-driven insights to guide decision-making and ongoing improvement efforts.

Collaboration and Engagement:

• Collaborate with cross-functional teams to align efforts and enhance student success, fostering a culture of collaboration and shared responsibility.
• Collaborate with internal collaborators and external partners to improve student placement and success in clinical settings, encouraging positive relationships throughout the process.
• Develop strong relationships with internal and external partners, ensuring effective collaboration and support for student success initiatives.

Completion and Voucher Take Rate Improvement:

• Collaborate with internal teams to design and implement effective methods to improve completion and voucher take rates.
• Streamline the exam voucher process and improve taking rates, ensuring students have the vital resources and support for success.
• Implement a CSAT survey to capture feedback on interventions and placement experiences, continuously improving the student experience.

Externships and Clinical Experience Scaling and Placement:

• Lead our existing team who works with students to place them into clinical experiences (externships). This team is charged with meeting or exceeding annual placement goals for each Externship program (Clinical Placements), proving guidance and support to team members to enhance their performance towards targeted goals.
• Collaborate with team specialist on monthly reports, driving the team towards improved reporting and strategies to achieve higher placement rates.
• Familiarity with running placement programs for externships/clinical experiences, or with running on-site clinical labs for students
• Demonstrated ability to build and optimize processes that support students' success during the clinical experience process, collaborating with cross-functional teams to ensure a seamless transition from in-course to clinical placement and enhance overall student outcomes.

Qualifications:

• A minimum of 5 years of work experience in providing any form of support services in any market to students, adult learners, or other human services.
• A minimum of 4 years leading a team of at least 4 people . We are seeking candidates who consider people leadership one of their core strengths.
• Bachelor's degree or equivalent experience in education, Psychology, Social Work, or a related field (Master's degree or equivalent experience preferred).
• Proven results in a student or customer-facing role, with a focus on driving engagement and positive outcomes. The ideal candidate will have the work and management experience required to provide direction to the overall student success team and to partner with the leader of the services organization to set the vision and direction for the future.
• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Experience in navigating the challenges and uncertainties associated with startup environments, demonstrating adaptability and resilience.
• Data-driven approach with the ability to analyze and interpret metrics, using data to drive decision-making.
• Knowledge of learning success systems, early warning systems, and scalable strategies to drive student success.
• Track record of cultivating relationships and providing support to various collaborators.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected] or at +1 (617) 289-7917.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$100,000.00 - $115,000.00 USD