Senior Customer Support Engineer
Skills
- Technical support experience
- Knowledge of Linux/Unix systems
- Database systems and SQL
- Cloud environments (AWS, Azure)
- Strong communication skills
Responsibilities
- Provide in-depth technical support for customer issues across Celonis platform
- Drive and resolve complex tickets according to ITSM processes
- Qualify problems or defects for collaboration with Development and Product Management
- Participate in Root Cause Analysis (RCA) cycles
- Contribute to Continual Service Improvement (CSI) initiatives
Education
- Degree in IT, Computer Science, Engineering, or similar
Benefits
- Generous PTO
- Hybrid working options
- Company equity (RSUs)
- Comprehensive benefits
- Extensive parental leave
- Dedicated volunteer days
- Gym subsidies
- Well-being programs
Average salary estimate
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