Customer Technical Support Representative

Responsibilities

Join Our Team as a Technical Customer Support Representative – Clinton, TN

 

Are you passionate about providing outstanding IT support and helping users solve technical challenges? Peraton is seeking a dedicated and service-oriented Technical Customer Support Representative to join our team supporting the Department of Homeland Security (DHS) Transportation Security Administration (TSA). This is an excellent opportunity to make a meaningful impact in a mission-driven environment while advancing your career in IT support. As a key member of our support team, you’ll be the first point of contact for DHS/TSA staff needing assistance with IT-related issues.

• Location: On-site in Clinton, TN

• Schedule: Full-time, 2:00 PM – 10:30 PM shift (Initial training schedule is 8:00 AM – 4:30 PM for the first 4 weeks).  Must have the ability to work rotating shifts.

Day to Day Work Responsibilities:

• Provide technical support for software, hardware, and network issues via phone, email, and social media tools.

• Walk users through solutions using remote diagnostic techniques and clear, step-by-step communication.

• Review and prioritizing support requests, troubleshooting technical issues, and escalating complex cases as needed.

• Support users with requests for information and providing guidance on IT systems and databases.

• Maintain network records and assisting with documentation, diagrams, and basic system configurations.

• Collaborate with cross-functional technical teams to resolve service interruptions and improve performance.

TSAImpact#

Qualifications

Basic Qualifications:

• U.S. Citizenship required. Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
• High School diploma/equivalent and 2-4 years experience.
• Technical Customer Support experience.
• Experience supporting Office 365 and common IT platforms.
• Ability to troubleshoot technical issues.
• Strong writing and communication skills.
• Problem-solving ability to diagnose and resolve basic technical issues.
• Ability to work rotating shifts as needed.

Preferred Qualifications:

• Relevant DHS focused experience.
• Possess attention to detail and follow-through.
• High level of professionalism and ability to maintain confidentiality.
• Demonstrates eagerness to learn and flexible with the ability to multi-task.
• Detail-oriented, reliable, and organized with the ability to multi-task effectively.
• Professionalism, discretion, and a commitment to maintaining confidentiality.
• Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

The rate / range per hour below represents the typical pay for this position based on experience and other factors.

SCA / Union / Intern Rate or Range

$24.86

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.