Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Success Manager: Consumer Packaged Goods (CPG) image - Rise Careers
Job details

Customer Success Manager: Consumer Packaged Goods (CPG)

About Lumafield: 


Lumafield was founded in 2019 to upgrade manufacturing.


We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.


Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.


We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.


Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.


About the role:


Lumafield is looking to bring on an industry experienced Customer Success Manager (CSM) to drive customer outcomes and revenue growth for Lumafield’s industry changing products. 


The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products. 


Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through strategic account growth.


This role requires technical depth to understand CT scanning workflows, engineering analyses, manufacturing processes, as well as the business acumen to translate technical success into quantifiable business value. 


What you'll do:
  • Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across the company with Solutions Engineering, Sales, Marketing, Product, and Finance
  • Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
  • Proactively manage renewals processes and mitigate churn risk
  • Identify upsell, cross-sell, and new use case opportunities within your portfolio of accounts to drive expansion
  • Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/ goal planning, product roadmap reviews, and adoption check-ins
  • Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks


About you:
  • Engineering B.S. degree or equivalent technical experience
  • 6+ years of client facing experience, such as in account management, consulting, or program management and/or working in CPG, including packaging, or with plastics and comparable products and processes
  • You understand the CPG industry’s typical business models, manufacturing processes, and supplier dynamics
  • Excellent verbal and written communication that flexes to be effective across levels of an organization
  • Ability to independently create and deliver executive level presentations
  • Expertise in manufacturing processes
  • Extremely organized and are ready to dive head first into a rapidly scaling startup environment


Bonus points:
  • MBA or equivalent business experience
  • Quality Control or Quality Assurance experience


Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more! 


Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!  


In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status. 


Reach out if you want to be a part of what we are building.

Lumafield Glassdoor Company Review
4.4 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Lumafield DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Lumafield
Lumafield CEO photo
Eduardo Torrealba
Approve of CEO

Average salary estimate

$115000 / YEARLY (est.)
min
max
$90000K
$140000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Lumafield Hybrid No location specified
Posted 2 days ago

Lead Lumafield’s sales team as Director of Sales, driving strategic growth and customer success in advanced manufacturing technology.

Photo of the Rise User
Lumafield Hybrid San Francisco, CA
Posted 2 days ago

Lumafield is looking for a hands-on IT Specialist to drive security and provide tier 1/2 IT support at their San Francisco headquarters.

Photo of the Rise User

Leavitt Heartland Insurance is on the lookout for a skilled Commercial Lines Account Manager to join their dynamic team in Rapid City.

Photo of the Rise User
Posted 3 days ago

As an Account Manager at WeTravel, you'll empower travel entrepreneurs by delivering outstanding customer service and support in a dynamic remote work setting.

Photo of the Rise User
Loop Remote No location specified
Posted 14 days ago

As an Enterprise Account Manager at Loop, you'll drive strategic growth by connecting enterprise merchants with innovative solutions in a remote community-focused environment.

Photo of the Rise User
Solenis Hybrid United States of America (Remote)
Posted 3 days ago

Become a key player at Solenis as an E-Commerce Account Manager, driving online sales for big box retailers like Walmart and Home Depot.

Photo of the Rise User

Elevate your career as a Senior Account Manager at SupportYourApp, embracing the flexibility of a fully remote work environment while fostering client relationships.

Photo of the Rise User
American Packaging Corp. Hybrid Columbus, Wisconsin, United States
Posted 21 hours ago

At American Packaging Corporation, a Customer Account Specialist role is available to manage customer orders and inquiries, supporting the company's renowned packaging solutions.

Photo of the Rise User
Teramind Hybrid No location specified
Posted 8 days ago

In a dynamic role, Teramind seeks a Technical Account Manager who will bridge the gap between client needs and our innovative analytics solutions.

Photo of the Rise User
NielsenIQ Hybrid Grand Rapids, MI, United States
Posted 6 days ago

NIQ seeks a Client Manager to partner with key retail clients in Grand Rapids, delivering actionable insights and driving business success in a dynamic environment.

Omnicom Health Hybrid New York, United States
Posted 9 days ago

Become a strategic leader at TBWA\WorldHealth as a VP, Account Director, driving impactful healthcare marketing solutions.

Photo of the Rise User

Join Axonius as a Regional Director of Technical Account Management and lead a dedicated team to enhance client engagement and success.

Photo of the Rise User
Posted 1 hour ago

EnableComp seeks a skilled Revenue Specialist to support healthcare clients by analyzing workers’ compensation claims and ensuring accurate reimbursements through remote collaboration.

Photo of the Rise User
Posted 5 hours ago

Lead security client operations and enhance service delivery at Allied Universal in Irondale.

Photo of the Rise User
Experian Hybrid United States, United States, United States, United States
Posted 9 days ago

Join Experian as a Client Success Manager and lead strategic client relationships while driving sales growth across innovative data and analytics solutions.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, unknown
DATE POSTED
June 19, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!