IT Specialist - Onsite Support

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role

The End User Support Services Specialist will provide technical support and assistance to end users within the Vantive organization. This role involves troubleshooting hardware and software issues, software license management, cert management, managing user accounts, Data Backup and ensuring a high level of customer service.

What You’ll Be Doing

• Respond to and resolve technical support requests via phone, email, and in-person. Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android OS.

• Diagnose and troubleshoot hardware, software, and network and mobility issues. remotely diagnose and correct common software, hardware or connectivity problems. Troubleshoot PC and mobile device issues including common OS, malware and security issues.

• Review and manage the active tickets in Service Now. Reporting of Service Now tickets.

• Manage user accounts, permissions, and access rights in various systems.

• Perform regular maintenance tasks such as software updates, patches, and backups.

• Maintain detailed records of support requests and resolutions in the ticketing system. Follow best practices & standards for safety, environmental impacts, and communication and professionalism.

• Provide training and guidance to end users on the use of hardware, software, and IT policies.

• Work with other IT teams and Global IT team members to resolve complex issues and

• implement new technologies. Participate & contribute to new IT related projects.

• Working with various stakeholders / Business / Local Management & finance team to work on the yearly IT budget & then follow the budgeting process on regular basis to procure & refresh IT hardware.

• Working with vendors on IT Procurement, Raising purchase requisition, Capex / Opex / PO for IT procurement & Invoice processing.

• Ensure a high level of customer satisfaction by providing timely and effective support.

What you’ll Bring

• Bachelor’s degree in information technology, computer science, or related field or equivalent professional experience.

• 6+ years of experience in a technical support or end users support role.

• Experience with Windows and macOS operating systems. Ability to create VDI / VMs & instances in cloud infrastructure.

• Good knowledge of Wintel servers’ management.

• Working knowledge of mobility solution (iPhone /iPad / BYOD etc. configuration)

• Familiarity with network troubleshooting and basic network configuration.

• Ability to work with multiple geographies in a multicultural environment.

• Ability and maturity to manage Senior Level Stakeholders globally, regionally and locally.

• Knowledge of Microsoft Office Suite and other common software applications.

• Certifications: CompTIA A+, ITIL Foundation, or preferred similar certifications.

Vantive is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $88,000 - $115,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses, commission, and/or long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview

US Benefits at Vantive

This is where your well-being matters. Vantive offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Aon Pooled Employer Plan (“Aon PEP”), Vantive’s 401(k) retirement savings plan, to help you prepare for your future.  The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently.  The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals.

We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Vantive’s US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Vantive

Equal Employment Opportunity

Vantive is an equal opportunity employer. Vantive evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
                                                                                                                                                               
Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.