Associate - Digital Product Management - job 1 of 7

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.  Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.  By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Brief Role Descriptions:

Data privacy and adherence to regulations such as GDPR, DPA, and ePrivacy directives in the EU and UK, which require consent for tracking users (e.g. cookies), are becoming the norm. The Digital Tracking Product Management Associate will execute critical remediation initiatives across the Digital Tracking ecosystem. Specifically, this role will focus on the efficient delivery of key regulatory and remediation-related initiatives across our Digital Tracking platforms and products generally, including partnering with lines of business, other product teams, and second line partners.  Through the coordinated delivery of end-to-end solutions and process enhancements, this role will execute on critical near-term remediation goals, while optimizing our planning, research, and operations across the remediation work stream, consent, and scanning products.

This requires a motivated, self-starter who can work across a complex platform, data, and experience landscape, while developing key relationships, core collateral, and knowledge of the constant evolution of privacy regulations across the globe. This is an excellent opportunity for someone who is proactive and enthusiastic, looking to further their career in a product and engagement-centered role focused on data and cutting-edge digital tracking solutions. This role will be a key player in various complex projects driving both internal and external customer objectives across our global business.

Primary Responsibilities: 

• Work with the Senior Managers of Scanning and Remediation, Web Governance, Engineering, Centers of Excellence, and wider organizational teams to meet privacy and compliance goals across the enterprise
• Support our core European privacy work streams, including the development of frameworks and tooling, research and scanning models, and efficient remediation and scanning operations
• Research, document, and communicate complex tracking activities and related detail to summarize key tracker functions and use cases, while creating clear recommendations for senior leadership and partners
• Collaborate with product owners, content owners, and page owners across the entire American Express Enterprise in support of remediation efforts
• Work with Enterprise teams to establish how digital tracking platforms can support a more robust and long-term strategy for digital tracking governance
• Communicate and report on remediation activities, risk levels and areas of opportunity to senior privacy leadership

Qualifications Requirements:

• Experience in digital product/project management and strategy, operations, or enablement – ideally supporting existing data and/or consumer-facing product(s)
•  Ability to translate complex technical concepts into clear, easily understood concepts and collateral for communication across a wide breadth of stakeholders, including senior leadership
•  Experience with website and webpage infrastructure, understanding of digital trackers, including pixels and cookies, as well as a basic website scripts and code
•  Technical: Intermediate to advanced Excel skills, strong ability to digest, analyze, and action large sets of data. Knowledge of project management tools such as Jira, Rally, and Confluence
•  Demonstrated ability to be comfortable with white space and working through ambiguity - ability to solve problems through innovative and creative thinking
•  Excellent written and spoken communication skills; persuasive and ability to influence decisions and drive results without direct authority
•  Experience building and sustaining effective relationships with business partners and colleagues across a matrix organization
•  Flexibility to work and manage business partners across multiple time zones
•  Driven, collaborative, self-motivated, and able to act with a high level of independence
•  Strong attention to detail and organizational skills

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.