Senior Manager-Digital Product Management - job 3 of 31

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

As a product manager in Digital Workplace, you are an essential member of the real time meeting experience product team, who connects the product strategy and vision to the delivery of continual product value leveraging your expertise to enhance, integrate and implement capabilities that enable colleagues have the best and most consistent meeting experience every day. You are responsible for developing and delivering a backlog aligned to the product roadmap, working closely with our engineering partners and other key stakeholders to maximize the impact of capabilities to our colleagues.  Data and colleague sentiment will be the cornerstone of your direction and decision-making process, coupled with industry, market and analyst input & trends to deliver outcomes which deliver better business outcomes for the enterprise.

In this role you will apply your outcome driven mindset to design, develop, and manage delivery throughout the product lifecycle (discovery, design, development, test and release) for a group of related products, providing ongoing value through features, integrations and capabilities, including retirement of end-of-life technology.  You will do this by enabling cross-functional collaboration to deliver PI planning, backlog prioritization & refinement, development through sprints backlogs, and planning demonstrating active participation across all phases of the iteration process by. Additionally, you will handle vendor-facing activities with our web conferencing provider.

Reports to a Director or VP in a Product Management organization within a Business, AXP Staff Group, or Technology Shared Services team.  Typically co-located with the product engineering team.

· Maintains strong knowledge and experience of industry standard digital meeting products, industry and marketplace trends, how these align to the colleague value proposition and applies a colleague centric mindset to delivering outcomes

• • Evaluates strategic direction and ensure alignment to the vision, ensuring roadmap and backlog remain accurate and fit for purpose while building consensus and delivering iterative development
  • Serves as subject matter expert for products or related group of products leveraging in-depth knowledge of industry practices and trends. Conducts extensive, strategic analysis to provide consistent and competitive recommendations. Leads cross-functional sessions with teams that include Product, Technology, and other adjacent teams/functions
  • Translates product roadmap into well-defined product requirements, stories and acceptance criteria by owning creation of the product backlog.  Reviews and accepts completed user stories
  • Partners to ensure delivery of the best colleague experience, through development, test and release limited by UX and technical constraints
  • Conducts product sprint demos in partnership alongside engineering to cross-functional teams and colleagues
  • Collaborates cross-functionally with Product peers, Engineering, key stakeholders and 3rd party vendors to identify and deliver ongoing product value enhancements
  • Delivers against release readiness and Go to Market standards, ensuring key aspects of the release experience including Change Checklist, Release Board, Product Pilot, Communication, Training and Colleague Sentiment Analysis are production ready
  • Partners closely with analytics team to leverage data and colleague sentiment as a core principle, by defining product metrics, leveraging data to drive product decisions and evaluating data as a product performance outcome metric.
  • Reviews test plans and participates in UAT for product changes.
  • Identifies technical problems and facilitates resolution of complex risks, issues, and changes aligned to product management initiatives and processes, taking ownership for leadership updates and ensuring resolution/mitigation alignment with adjacent groups.
  • Conducts research & analysis to execute against strategy, support decision making and taking accountability for driving product development ideation, and enhancements.  Sharing insights with internal teams for review, validation and challenging
  • Research demands, risks, and regulatory environment as applicable to develop products and analyzes potential implications to existing products. Ensuring adherence to standards across privacy, risk, compliance and general counsel. Using assessment of market trends and the competitive landscape, makes recommendations for product enhancements for respective or related group of products
  • Where appropriate produces materials for leadership presentations and product governance meetings including boards
  • Initiates and completes research and analyses requiring in-depth knowledge of the product and regulatory environment for various product strategies to drive product development or improvements. Using assessment of market trends and the competitive landscape, makes recommendations for product enhancements for respective or related group of products
  • Continuously evaluates commercials (economics) behind current and new products to ensure accurate and justifiable return on investment, considering strategies to demonstrate ROI using outcome and value metrics, participating in presentation of analysis
  • Manages and presents materials for product governance meetings. Responds to inquiries and demands from stakeholders across the organization. Interacts with clients, regulators, vendors and other industry participants as necessary.
  •  Partners with wider product team to align on new products, capabilities or integrations to elevate the colleague experience.
  • Researches, develops, and delivers analysis for presentations and reports delivered internally
  • Demonstrates role model behaviors, leading and mentoring associate product managers alongside sharing expertise with the broader Digital Workplace product management community
  • Responsible for a small to mid-size product in whole or a large-scale functionality
  • Main interface between the Business and Technology organizations for product development
  • Both product and technology focused and may be responsible for a Product in whole or large-scale functionality within a product
  • Responsible for driving product outcomes
  •  4+ years of experience in Product Management with proven track record in defining winning product constructs and delivering a product vision and strategy
  • Experience with rapid and iterative software development methodologies
  • Proven track record managing large, complex features or products with multiple partners
  • Bachelor’s Degree in related field required; advanced degree preferred
  • Experience of product management of enterprise scale meeting platforms would be desirable (e.g. Webex, Zoom, Teams and Google Meet)
  • Familiarity with reporting/analytical applications

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.