Customer Service Agent - job 1 of 6
Company Description
About Us
At Sphirea Plus, we are dedicated to providing top-tier logistics and distribution solutions that support our clients’ success. With a strong commitment to quality, efficiency, and customer satisfaction, our team operates in fast-paced environments where reliability and precision are essential. We take pride in fostering a supportive workplace culture that values growth, hard work, and continuous improvement.
Job Description
Job Description
We are currently seeking a Customer Service Agent to join our Signal Tru team. The ideal candidate will act as the primary point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive overall experience. This position requires excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.
Responsibilities
Respond to customer inquiries via phone, email, or in-person in a timely and professional manner
Resolve customer complaints efficiently while maintaining a calm and empathetic tone
Provide accurate information about products, services, and policies
Maintain detailed records of customer interactions and transactions
Collaborate with internal departments to escalate and resolve complex issues
Follow up with customers to ensure satisfaction and issue resolution
Stay updated on product knowledge, system updates, and procedural changes
Qualifications
Qualifications
High school diploma or equivalent; associate’s or bachelor’s degree is a plus
Minimum 1 year of experience in a customer service or client-facing role
Strong communication and interpersonal skills
Ability to multitask and manage time effectively
Proficiency in Microsoft Office and customer service software
Problem-solving mindset with attention to detail
Bilingual skills are a plus but not required
Additional Information
Benefits
Competitive salary ranging from $38,000 to $45,000 per year
Opportunities for professional growth and career advancement
On-the-job training and continuous skill development
Supportive and team-oriented work environment
Paid time off and company-recognized holidays
Comprehensive health and wellness programs
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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