Sales Unit Manager - Achieve Resolution

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

As a Unit Manager, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. The Inside Sales Unit Manager role is a people-leader position, responsible for coaching and developing a team of typically 15-20 front-line outbound sales agents. This includes hiring, onboarding, providing leadership that directly influences behaviors on this team, and driving all aspects of team performance in KPIs and OKRs.

This position reports to a Sales Manager and will work closely with a team of other Inside Sales Unit Managers, Sales Managers, and the department’s Director and VP to advance a high-performance sales environment that puts the needs of our clients first and promotes our Core Values. 

What you’ll do:  

• Coach and develop sales agent skill sets
• Handle call reviews, top performer call calibrations, monthly 1:1s, and other activities
• Assist with hiring, onboarding, and managing teams to attrition standards
• Hold the team accountable to policies and expectations – attendance, conduct, etc.
• Drive standard processes and procedures when working with internal and external clients
• Conduct KPI-focused weekly team meetings that inform, motivate, and recognize achievement

What you'll bring:

• 2 years of sales leadership experience
• Familiarity with Adherence and Conformance standards
• Schedule flexibility within operating hours - Willing to work one weekend day or closing shifts
• Ability to exercise discretion and independent judgment with respect to matters of significance.
• High-level analytical skills, and strong verbal and written communication skills.
• Flexible and adaptable, with the ability to maintain a positive and professional attitude and maintain composure under stress.
• Self-starter, capable of working independently, taking initiative, and managing workload.

Achieve well-being with:

• Hybrid and remote work opportunities for certain roles
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options  
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, physical and mental health wellness programs and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve, change the future.

At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 2,500 employees in mainly hybrid jobs with some remote opportunities available for certain roles across the United States with hubs in Arizona, California, and Texas. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.