Operations Manager

Job Title: Operations Manager (Marketplace)

Location: Remote (USA); preferred locations are NYC, Austin, TX, Bay Area, CA, Chicago, IL, Boston, MA, Atlanta, GA, Seattle, WA or Denver, CO.

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

As an Operations Manager, you will have a significant, lasting impact on Wheel's Operations. From optimizing clinician scheduling to supporting clinicians, you’ll help support the future of operations here at Wheel.

To achieve the above, you'll work closely with a cross-functional team including product managers, engineers, clinician advocates, and clients to build creative solutions to tough problems and quickly validate them.

If working with a close-knit group of smart and hungry colleagues solving the hardest operational problems gets you excited, we'd love to hear from you!

What You’ll Do:

• Marketplace & Workforce Strategy

  • Build and maintain scalable workforce models, including staffing, utilization, and prioritization strategies aligned to forecasted demand.

  • Identify supply gaps and develop strategic plans to improve marketplace coverage, clinician engagement, and fulfillment rates.

• Data Analysis & Tooling

  • Design and maintain dashboards, trackers, and automations to support KPIs, incentives, quality, and COGS oversight.

  • Analyze performance data and translate insights into operational narratives that drive stakeholder buy-in and decision-making.

• Cross-Functional Operations

  • Partner with Legal, Product, and Engineering teams to influence roadmap decisions, build compliant workflows, and improve clinician and patient experiences.

  • Serve as a launch lead or advisor on strategic client rollouts, new care verticals, and regulatory changes requiring network or platform adaptations.

• Project Management

  • Drive high-priority projects from ideation through execution, coordinating with internal teams and stakeholders.

  • Maintain momentum across competing priorities while keeping deliverables organized and transparent.

• Team & Stakeholder Engagement

  • Manage offshore support resources and collaborate closely with the broader Marketplace and Clinical teams.

  • Help facilitate Quarterly Business Reviews (QBRs) and executive reporting for major client accounts.

Who You Are

• 3–6+ years experience in Operations, Strategy, or Workforce Management, preferably in a high-growth tech or healthcare startup.
  Experience designing and managing workforce models, coverage plans, or scheduling infrastructure at scale.

• Advanced proficiency with Excel/Google Sheets; experience with SQL, Looker, or dash-boarding tools strongly required.

• Strong analytical skills and a comfort level telling stories through data.

• Comfortable working cross-functionally with Product, Legal, Clinical, and Client teams.

• Excellent written and verbal communication skills—you can flex between operational detail and executive-level context.

• Highly self-motivated, organized, and capable of owning complex workstreams end-to-end.

• Experience building processes, automating tasks, and making things more efficient.

• Team player that enjoys working cross functionally.

• Bachelor’s degree preferred.

Additional Nice to Haves

• Experience working with remote clinician networks or other two-sided marketplaces.

• Familiarity with regulatory frameworks related to Telehealth or provider licensing.

• Background in management consulting or healthcare operations is a plus.

• Experience with Python.

Salary and Perks

Pay Range: $120,000 - 150,000 base compensation.

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position. The role will remain open until Aug 31, 2025. Any eligible candidate that meets the essential criteria of the role may apply via the job posting or through Wheel’s career page up until the designated application deadline.

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision

• Ancillary: Life, Short and Long Term Disability

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

• Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.