Technical Operations Supervisor 3DP

Be yourself at Protolabs 

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 

Why Protolabs? 

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

Join our team as a Technical Operations Supervisor!

As a Technical Operations Supervisor, you will play a pivotal role in guiding our talented team. You'll be instrumental in managing daily operations, providing expert technical support, and leading the development of innovative processes. Your leadership will drive day-to-day including workload management, technical support, training, process development, staff development, and ensuring our team remains at the forefront of the industry's technological advancements. Become a part of a team where your expertise and vision will shape the future of 3D printing!

Monday - Friday 8am-4pm Onsite

• Assign work and set priorities to ensure team productivity and effectiveness.
• Balance the objective of satisfying customer requirements with the potential of downstream risks to deliver acceptable parts on schedule.
• Independently and collaboratively identify areas for improvement. Implement and ensure sustainment of any improvement measures to support department, company and/or employee growth.
• Exhibit ownership of all Tech Ops processes and actively monitor all metrics associated with the health of the department. Continuously dissect performance to identify opportunities for improvement.
• Collaborate with management, cross functional leadership teams, and Software Development to improve processes and enhance software capabilities.
• Assist management with defining work standards and measures.
• Perform human resource tasks such as recruiting, performance management, training and development, recognition, and corrective actions.
• Act as the primary resource and liaison for resolving interdepartmental technical issues and provide expert solutions to challenges.
• Assess resource (equipment and people) needs and assist management with resource allocation.
• Analyze parts to process prototyping and production quotes and orders.
• Ensure team complies with all quality and safety standards within the department.
• Adhere to all company policies and operational procedures.
• Perform additional tasks as assigned

• Bachelor’s degree in Engineering and/or, Business Administration or equivalent experience
• Minimum 2 years of experience operating company specific software, preferably in a Technical Operations role. 
• Knowledge and understanding of analysis and manufacturing processes within at least 2 major 3DP technology areas (SLA/AP/PLY, MJF/SLS, or DMLS or demonstrated ability to learn quickly.
• Ability to gain and retain the respect of direct reports and other employees
• Ability to work in a fast-paced, team-oriented work environment
• Excellent written and oral communication skills
• Excellent customer engagement skills
• Ability to represent the technical operations department with respect and professionalism
• Ability to develop and deliver presentations to groups of various sizes and leadership levels
• Strong attention to detail
• Demonstrated leadership skills
• Ability to read technical drawings

• Previous experience supervising employees
• Associate’s degree in CAD, Drafting or Design or equivalent
• Leadership and Management
• Customer Focus and Engagement
• Deep Technical Knowledge
• Cross-Functional Collaboration
• Problem-Solving and Critical Thinking
• Communication and Interpersonal Skills
• Process Improvement and Optimization
• Innovative and Adaptable Mindset

• Annual bonus opportunity
• Benefits including health, dental, etc
• PTO starting at 15 days
• Paid volunteer hours
• Holiday Pay
• 401k company match
• Employee Stock Purchase Program
• Paid Caregiver Leave
• Matching grants through Protolabs foundation
• And More!

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities.  Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.  Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is occasionally required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is regularly required to stand, walk, stoop or kneel and must be able to lift and/or move up to 70 pounds. 

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in a manufacturing area exposed to machinery and noise; with eye protection and safety shoes required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.