Customer Service Representative
Description
Responsible for assisting, advising, directing, documenting, introducing and notifying customers of business matters.
Duties and Responsibilities:
- Handle customer inquires and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Answer phones
- Quote calibration needs
- Other tasks as assigned and special projects as needed
Requirements
- Excellent verbal and written communication skills
- Effective working knowledge of Microsoft Office with intermediate Excel skills
- Attention to detail and problem-solving skills
- Team player, Trustworthy, Service oriented and can manage priorities
- Strong organizational skills with the ability to multi-task
- Excellent time management skills and the ability to prioritize work
- Ability to maintain sensitive and confidential information
All qualified applicants will receive consideration for employment at Micro Precision without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status
Benefits
• 401(k)
• 401(k) matching
• Medical, Dental and Vision Insurance, along with FSA
• 2 weeks vacation and 6 days sick time annually
Average salary estimate
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We currently perform electrical calibration, mechanical calibration, optical calibration , pressure calibration and temperature calibration services for more than 2000 companies per year. Our staff consists of over 450 Professionals. Our Technical...
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