VP, Customer Success, USA, Remote
Skills
- B2B SaaS experience
- Leadership in Customer Success
- Customer lifecycle management
- Data analysis
- Project management
- CRM systems
Responsibilities
- Lead and grow a high-performing Customer Success team
- Own customer health and retention, ensuring high levels of engagement
- Build seamless onboarding and retention processes
- Guide customer success managers in delivering effective strategies
- Partner with Sales and Product to drive upsell opportunities
- Champion customer needs and collaborate effectively across teams
- Leverage data to improve customer engagement and advocacy
Education
- Bachelor's degree in Business or related field
- MBA is a plus
Benefits
- 100% Health, Dental, and Vision insurance for employees
- FSA Spending Account
- Remote or Hybrid work options
- 15 vacation days and additional holidays
- 401(k) plan with company match
- Company-paid disability and life insurance
- Paid parental leave
Average salary estimate
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