Lead Strategic Customer Success Partner (Transportation Management)

About the Role

The Lead Strategic Customer Success Partner (Client Engagement Manager) is responsible for actively managing & expanding a book of assigned accounts within the Transportation Management division. This includes visiting with clients on a regular basis (as needed), owning & setting account strategy, and partnering with operations personnel to meet strategic and tactical continuous improvement initiatives.  This person is responsible for project management, account growth & expansion, and the utilization of the client engagement playbook to design & execute an account plan. 

This position will need to work Eastern Standard Time Zone Business Hours.

If you are located within 50 miles of one of our offices, your Job Type will be Hybrid (3 days in office, 2 Work from Home). 

What the Candidate Will Do

• Facilitate account retention & renewals 

• Identify opportunities for account expansion to grow share of wallet (cross-sell & up-sell) 

• Lead customer facing meetings & presentations 

• Own measurement & reporting of key supply chain analytics & KPIs, including savings initiatives 

• Facilitate internal resources in support of customer objectives 

• Guide others to drive continuous improvement 

• Set strategic supply chain goals for customers 

• Collaborate with cross-functional teams 

• Assist customers with freight cost forecasting and budgeting, as appropriate  

• Manage contract negotiations 

• Effectively communicate with customer stakeholders from C-Suite to frontline associates 

Travel 

Up to 25%, as required 

Basic Qualifications

• High School Diploma or GED Equivalent 

• 5 years related Supply Chain/Logistics/Transportation or Related Experience 

• Excel Reporting & Analytics Experience, working with large amounts of data 

• Experience in a Customer Facing Role 

• Proficient in Microsoft Suite

Preferred Qualifications

• Bachelor’s degree 

• 8 years related experience in Supply Chain/Logistics/Transportation and Analytics  

• Making presentations to multiple layers within organizations from C-Suite to Frontline 

• Demonstrated success with multiple customers within an assigned book of business 

• Demonstrated success in quarterbacking success between multiple internal & external stakeholders 

• Experience interacting  with Data Analytics Tools, such as Tableau or Power BI 

• Capable of framing situations appropriately 

• Ability to ask consultative questions to identify root cause and propose solutions 

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

• New York: The salary range for this role is $106,600 to $155,870 a year.
• California: The salary range for this role is $117,260 to $170,040 a year.
• Colorado: The salary range for this role is $106,600 to $155,870 a year.
• Washington: The salary range for this role is $117,260 to $155,870 a year.
• Illinois: The salary range for this role is $106,600 to $141,700 a year.
• Minnesota: The salary range for this role is $95,940 to $141,500 a year.

About Uber Freight 

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.