Administrative Analyst - job 1 of 2

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Closing Date:

Type of Position:

ClericalNo

Job Type:

RegularNo

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department:

Office of Records and Registrationualr.edu/records

Summary of Job Duties:

The Records Assistant is a pivotal role that operates within the Records and Transfer Credit Application teams for the Office of Records and Registration, as well as the credit research and application processes for the Office of Transfer Student Services. This position requires managing multiple priorities in a complex environment while exercising discretion and independent judgment. It involves interpreting and resolving student and faculty concerns in both the Office of Records and Registration and the Office of Transfer Student Services, as directed. This role is governed by state and federal laws, as well as agency and institutional policies.

Qualifications:

Required Education and/or Experience: 

• The formal education equivalent of a high school diploma plus one year of specialized training in business management, business education, or a related field, plus three years of experience in a specialized or related field applicable to work performed;

• Meticulous attention to detail is required for this position.

Job Duties and Responsibilities:

• Provide exceptional customer service to students, faculty, and staff concerning UA Little Rock policies and procedures;

• Research general student inquiries;

• Assist with registration activities, drops/withdrawals, and Records Email Account;

• Work in the On-Call office as scheduled to assist students, faculty, and staff promptly;

• Process student requests, such as verification/transcript requests, as needed;

• Assist the Office of Transfer Student Services in credit research and application as directed;'

• Assist the Transfer Credit Team during peak volume periods or as directed by supervisors;

• Assist at UA Little Rock's commencement ceremonies;

• Answer telephones;

• Scan and link documents;

• Assist with other duties as assigned.

Knowledge, Skills, and Abilities: 

• Strong written and oral communication skills;

• Positive customer service values;

• Knowledge of or ability to learn and explain student academic records policies and procedures;

• Knowledge of or ability to learn and use the Banner/Workday Student Information System;

• Knowledge of or ability to learn and use the Transfer Evaluation System (TES) and transfer articulation/software processes and procedures;

• Knowledge of or ability to learn and use Microsoft Office software;

• Knowledge of or ability to learn and use basic office equipment: phone, computer, printer, copier, fax, etc.;

• Knowledge of or ability to learn FERPA regulations;

• Knowledge of or ability to learn and use Perceptive Content, document imaging;

• Knowledge of or ability to learn the ACD Phone System;

• Ability to handle multiple priorities in a complex environment;

• Ability to work independently as well as in a team environment;

• Ability to organize resources and establish priorities;

• Ability to follow guidelines, policies, procedures, and regulations both internally to the department and UA Little Rock, as well as federal and state regulations;

• Ability to work a flexible schedule, including some evenings and weekends, for commencement and other campus events. 

 

Additional Information:

$34,327Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Special Instructions to Applicants:

Missy Morgan, Assistant Registrar, [email protected]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking

Frequent Physical Activity:

Reaching

Occasional Physical Activity:

Crouching, Kneeling, Lifting, Standing

Benefits Eligible:

Yes