Virtual Medical Receptionist
Job Title: Virtual Medical Receptionist
Location: Remote
Industry: Senior Living / Healthcare
Company Overview:
We are a privately owned senior living community committed to providing compassionate care and high-quality service to our residents and their families. To support our operations outside of regular concierge hours, we are seeking a dependable and professional Virtual Medical Receptionist to ensure uninterrupted communication and assistance overnight.
Job Description:
We are looking for a Virtual Medical Receptionist to manage incoming calls, transfer calls as needed, and relay messages via email—all while maintaining full HIPAA compliance. You’ll serve as the first point of contact for families, residents, and healthcare partners during overnight hours, helping ensure no inquiry goes unanswered. The ideal candidate is professional, tech-savvy, and experienced in medical or senior care environments.
Key Responsibilities:
- Answer incoming phone calls promptly and courteously during overnight hours (8 PM to 8 AM)
- Transfer calls to appropriate on-call staff or voicemail as directed
- Document and send clear, timely messages via email or internal communication channels
- Monitor and respond to inquiries submitted through the company website (chat or contact form, if applicable)
- Ensure all communications are handled with discretion and HIPAA compliance
- Provide a calm, reassuring presence for families and residents during after-hours
- Prior experience as a receptionist, customer service representative, or virtual assistant (medical or healthcare setting preferred)
- Strong verbal and written communication skills
- Knowledge of HIPAA compliance and confidentiality practices
- Reliable internet connection and a quiet work environment for phone handling
- Tech-savvy with the ability to navigate VoIP systems and web platforms
- Experience with website live chat or form responses is a plus
- Ability to work independently, overnight, and with minimal supervision
What we offer:
- Opportunities for growth and advancement
- Competitive compensation package
Work Hours:
- Full-time, EST/ PST Off business hours, Remote
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Teramind is seeking a remote Support Engineer to enhance their user experience in Insider Risk Management and User Behavior Analytics.
Join Handyman Connection of Matthews as a Sales Customer Service Representative and thrive in a positive culture while advancing your career.
Air Innovations LLC seeks a proactive Customer Experience Coordinator / Dispatcher to ensure efficient office operations and outstanding client service in their HVAC business.
Fifth Third Bank seeks a dedicated Lead CSR/Teller to provide exceptional customer service and manage daily banking operations in Louisville, KY.
Join Equitable Bank as a Bilingual Customer Care Representative and play a key role in delivering outstanding customer experiences in the banking sector.
Lead IHG’s global reservations and customer care operations, advancing digital-first service strategies while ensuring exceptional human engagement.
Lead Weave's Customer Experience teams to deliver exceptional service and operational excellence as the VP of Customer Experience Operations in a hybrid work setting.
Join Trucordia as a Customer Service Representative for Employee Benefits, where your skills will help deliver exceptional service and support to our team.
Elevate the hospitality experience at American Express as a Hospitality Coordinator in our dynamic Resy Customer Success Org.
Be the welcoming face of Next Health in Newport Beach as a Front Desk Receptionist, supporting patients and ensuring seamless clinic operations.
Leica Biosystems is looking for a detail-oriented Order Intake Specialist to enhance their customer service operations in Deer Park, IL.
Lead the Royal Service team at Fairmont Grand Del Mar, providing professional guest interactions and upholding exceptional service standards in a premier resort setting.
VEG is looking for an empathetic and dynamic Customer Experience Coordinator to elevate pet parent interactions in their emergency veterinary hospital.
we are a canadian recruitment agency, bridging the value gap between businesses in north america to exceptional remote staff in the philippines.
31 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
