IT Infrastructure Manager

Fait Distribution is a family-owned and operated wholesale contact lens distributor and buying group. We pride ourselves in projecting a professional image to our customers that is both confident and enthusiastic. Our commitment to exceeding customer expectations and creating long lasting relationships is driven by our dedicated Associates.  Being part of a family-owned company like Fait Distribution is something special. We’re a close-knit company where Associates are valued and truly drive and make an impact on our success. There are always exciting and new opportunities for you to advance your career and grow within our company.  At Fait Distribution you will find a supportive and fast-paced environment with a fun work culture. We trust you will find employment here challenging, yet highly rewarding.   

How this position supports the vision includes the following, but is not limited to:

• Lead, mentor, and manage Infrastructure Admin and Help Desk teams to achieve high levels of performance and professional growth 

• Conduct regular team meetings and individual check-ins to ensure alignment with project goals and company objectives. 

• Enforce team adherence to established expectations and hold team members accountable for:  

  • Workflow processes and procedures
  • Accurate time tracking and work documentation
  • Timely payroll submission and approval
  • Ticket and on-call responsibilities 
  • Comprehensive technical documentation practices
  • Software and Infrastructure Development Lifecycle compliance
  • Consistent application of infrastructure conventions and configurations.  
  • Fait security, compliance, and privacy policies  

• Monitor team work logs, tasks, performance, and availability for new work    

• Review, approve, and assign work tasks to team 

• Provide transparent status updates and reliable completion estimates for team projects to business stakeholders upon request. 

• Conduct structured one-on-one meetings, thorough performance reviews, and personalized career development and configuration planning sessions. 

• Review and approve time off requests and deviations from approved schedules. 

• Review, approve, and manage both technical and end-user documentation to ensure accuracy and usability. 

• Actively participate in roadmap planning and risk assessment processes to align technical initiatives with business objectives. 

• Train and mentor new hires and interns when needed, facilitating smooth onboarding and skill development. 

• Proactively identify staffing needs and secure necessary team resources, hires, and training opportunities. 

• Participate in and provide feedback for hiring interviews 

• Review and approve proposed tools, libraries, and frameworks for development and infrastructure projects. 

• Review and approve best practices for software and infrastructure development lifecycle processes 

• Review and approve team coding/scripting and configuration conventions and standards. 

• Foster collaboration with cross-functional teams including Fait technology teams and external resources 

• Lead infrastructure projects with teams of 2 or more Infrastructure Admins and/or Fait IT members when required. 

• Apply advanced technical knowledge to analyze and resolve complex programming, configuration, and architecture challenges. 

• Build and maintain relationships with external technology partners to develop innovative solutions. 

• Create clear, user-friendly operating instructions and reference materials for diverse audiences. 

• Actively participate in professional networks and technical communities to stay current with industry trends. 

• Participate in on-call support after hours with team rotation.  

• Assist with additional tasks as requested by leadership. 

• Provide timely updates to the CTO regarding team progress, concerns, and blockers as they arise. 

• Have experience with or a strong aptitude to learn and master the skills below: 

  • Windows Server, Active Directory, and Workstation management

  • Kubernetes (or equivalent) orchestration for automating deployment, scaling, and management of containerized applications across distributed infrastructure to ensure high availability and efficient resource utilization

  • Cloud infrastructure and services

  • Database management 

  • Linux server management 

  • Cisco switch management 

  • Hyper-V and VMware hypervisor management

  • Solid understanding of coding logic to reverse engineer BASH (Linux)/ Batch (Windows)/Python/other code and scripts to accomplish infrastructure administrative tasks. 

• A bachelor’s degree in Computer Science or Management Information Systems or relevant IT certifications  

• 6+ years of current experience desired, but not required in network administration of a medium sized network of servers, desktop systems, and communications devices using current technology. 

• Willingness and aptitude to learn any of the skills below.  Existing knowledge and skills are a plus. 

• Windows Server, Active Directory, and Workstation management 

• Kubernetes (or equivalent) orchestration for automating deployment, scaling, and management of containerized applications across distributed infrastructure to ensure high availability and efficient resource utilization 

• Cloud infrastructure and services 

• Database management  

• Linux server management  

• Cisco switch management  

• Hyper-V and VMware hypervisor management 

• Solid understanding of coding logic to reverse engineer BASH (Linux)/ Batch (Windows)/Python/other code and scripts to accomplish infrastructure administrative tasks. 

• Solid troubleshooting and team working skills 

• Technical writing skills to document developed policies and procedures. 

• Ability to manage multiple projects, activities and tasks simultaneously.     

• Ability to manage projects from conception to completion with little to no support.  

• High levels of personal accountability; an ability to be responsible for your own actions. 

• Proven experience managing teams of IT professionals. 

• Exhibit a true team player attitude; personable, professional, with a high level of integrity. 

• Effectively manage several tasks at once. Must be flexible and work well under pressure and easily adapt to change.  

• Utilize strong written and verbal communications, along with a positive attitude and a strong work ethic. 

• Resolve conflict in a professional manner by employing problem solving skills. 

• Maintain high levels of personal accountability; and take responsibility for your own actions. 

• Display confidence and strive for high levels of accomplishment. 

• Listen, analyze, think quickly and logically ensure an expedient response to inquiries.

INDICATORS OF PERFORMANCE 

• Consistently deliver high-quality infrastructure and help desk projects on or ahead of schedule, meeting or exceeding deadlines for application launches and system deployments. 

• Maintains exceptional system performance and uptime through regular code and configuration reviews, thorough testing coverage, and adherence to development and configuration best practices, resulting in minimal post-deployment defects,  

• Enhances team productivity, engagement, and retention through effective leadership, mentorship, and career development opportunities 

• Ensures optimal system performance with high availability, fast load times, and minimal downtime across all managed systems and services. 

• Demonstrates efficient problem-solving by minimizing production bugs and expediting resolution of critical issues 

• Fosters productive collaboration with cross-functional teams (Fait technology teams and external resources), evidenced by positive feedback on alignment and delivery 

• Successfully implements and refines software and infrastructure processes and engineering best practices that enhance efficiency and development and deployment velocity 

• Strategically reduces technical debt while improving system scalability and performance 

• Effectively manages budgets and resources while maintaining high output quality 

• Actively contributes to innovation initiatives that align with broader business goals 

• Positive perception of support from co-workers, team leaders, customers, vendors, and/or suppliers. 

• Document and communicate all changes and learnings to the necessary team members and business stakeholders 

• Adhere to all Fait company policies, guidelines, and processes. 

IMPROVING THE SYSTEM 

All Fait Associates are responsible for documenting and fixing problems within the system. In addition, this role is responsible for improvement project participation, planning, communicating and implementing solutions where possible. 

PERSONAL IMPROVEMENT 

Fait will provide resources and support, relevant to the position, for education and training as needed.  It is the Associate’s responsibility to seek approval, schedule and participate in education and/or training that will prepare him/her for present and future needs. A post training recap may be required. 

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All your information will be kept confidential according to EEO guidelines.

[email protected]