IT Infrastructure Admin - job 1 of 2

Fait Distribution is a family-owned and operated wholesale contact lens distributor and buying group. We pride ourselves in projecting a professional image to our customers that is both confident and enthusiastic. Our commitment to exceeding customer expectations and creating long lasting relationships is driven by our dedicated Associates.  Being part of a family-owned company like Fait Distribution is something special. We’re a close-knit company where Associates are valued and truly drive and make an impact on our success. There are always exciting and new opportunities for you to advance your career and grow within our company.  At Fait Distribution you will find a supportive and fast-paced environment with a fun work culture. We trust you will find employment here challenging, yet highly rewarding.   

How this position supports the vision includes the following, but is not limited to: 

• Infrastructure administration (including backup, recovery testing, e-mail systems including e-mail web server, internet access, office systems, applications support, VOIP phone system management, shipping systems management). 

• Support server, network and desktop hardware, software and applications. 

• Roll out hardware and software to ensure optimal deployment of resources. 

• Manage small to medium sized projects according to agreed upon budgets and schedules. 

• Assists with technology planning through ongoing research. 

• Provide Tier 2+ technical support for Fait end customers, internal staff, and sales reps 

• Provide Tier 1 technical support for Fait owned eye clinics throughout SE Wisconsin including onsite visits. 

• Maintain and develop server virtualization environments and virtual servers 

• Configure and maintain containerized application environments through Kubernetes, managing deployment pipelines, container orchestration, and infrastructure-as-code practices to ensure scalable, resilient, and secure microservices architecture 

• Deploy applications to on-premises and cloud environments 

• Firewall and VPN management 

• Maintain, critique, and further develop and implement security, change control, patch management, compliance, incident response, and access control policies and procedures. 

• Perform regular vulnerability assessments on WVA’s networks and remediate any found vulnerabilities.  

• Regularly test, critique, and develop further Disaster Recovery plans. 

• Maintain client confidence and protect operations by keeping information confidential. 

• Report to and coordinate projects with CTO.  

• Deal with outside vendors to accomplish any of the above tasks. 

• Work as a team with all functional work areas. 

• Participate in ticket coverage and on-call support after hours with team rotation.   

• Mentor/train Infrastructure Admin Support/Interns when requested  

• Lead knowledge pool/SME meetings when requested 

• A bachelor’s degree in Computer Science or Management Information Systems or relevant IT certifications  

• 4+ years of current experience desired, but not required in network administration of a medium sized network of servers, desktop systems, and communications devices using current technology. 

• Willingness and aptitude to learn any of the skills below.  Existing knowledge and skills are a plus. 

• Windows Server, Active Directory, and Workstation management 

• Kubernetes (or equivalent) orchestration for automating deployment, scaling, and management of containerized applications across distributed infrastructure to ensure high availability and efficient resource utilization 

• Cloud infrastructure and services 

• Database management  

• Linux server management  

• Cisco switch management  

• Hyper-V and VMware hypervisor management 

• Solid understanding of coding logic to reverse engineer BASH (Linux)/ Batch (Windows)/Python/other code and scripts to accomplish infrastructure administrative tasks. 

• Solid troubleshooting and team working skills 

• Technical writing skills to document developed policies and procedures. 

• Ability to manage multiple projects, activities and tasks simultaneously.     

• Ability to manage projects from conception to completion with little to no support.  

• High levels of personal accountability; an ability to be responsible for your own actions. 

INDICATORS OF PERFORMANCE 

• Consistently deliver high-quality infrastructure projects on or ahead of schedule, meeting or exceeding deadlines for application launches and system deployments. 

• Maintains exceptional system performance and uptime through regular code/script and configuration reviews, thorough testing coverage, and adherence to development and configuration best practices, resulting in minimal post-deployment defects,  

• Ensures optimal system performance with high availability, fast load times, and minimal downtime across all managed systems and services. 

• Demonstrates efficient problem-solving by minimizing production bugs and expediting resolution of critical issues 

• Fosters productive collaboration with cross-functional teams (Fait technology teams and external resources), evidenced by positive feedback on alignment and delivery 

• Successfully implements and refines software and infrastructure processes and engineering best practices that enhance efficiency and development and deployment velocity 

• Strategically reduces technical debt while improving system scalability and performance 

• Effectively manages budgets and resources while maintaining high output quality 

• Actively contributes to innovation initiatives that align with broader business goals 

• Positive perception of support from co-workers, team leaders, customers, vendors, and/or suppliers. 

• Document and communicate all changes and learnings to the necessary team members and business stakeholders 

• Adhere to all Fait company policies, guidelines, and processes. 

IMPROVING THE SYSTEM 

All Fait Associates are responsible for documenting and fixing problems within the system. In addition, this role is responsible for improvement project participation, planning, communicating and implementing solutions where possible. 
 

PERSONAL IMPROVEMENT 

WVA will provide resources and support, relevant to the position, for education and training as needed.  It is the Associate’s responsibility to seek approval, schedule and participate in education and/or training that will prepare him/her for present and future needs. A post training recap may be required. 

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All your information will be kept confidential according to EEO guidelines.

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