Operations Support Assistant

Therapy & Beyond is one of the largest BCBA-owned ABA organizations, founded and led by Dr. Regina Crone, BCBA-D, since 2006. At Therapy & Beyond we approach the needs of each patient both individually and as part of a dynamic interdisciplinary team working with experts in applied behavior analysis (ABA) therapy, speech-language pathology, occupational therapy, and counseling. We love helping individuals reach their full potential by supporting not only the patient but also their family. We are passionate about what we do while remaining true to our defining core values of: Putting People First, Doing Our Best Together, Making Therapy Fun, and Above All, We grow potential

The Operations Support Assistant is a pivotal member of our Home Office team, responsible for driving operational efficiency and providing comprehensive support to Operational and Senior Leadership. This role acts as a central coordinator for key business processes, projects, and communications, ensuring the smooth execution of day-to-day operations. The ideal candidate is a proactive problem-solver who can manage administrative duties while also contributing to process improvement and the overall success of our Home Office operational goals.

Key Responsibilities:

• Serve as a key point of contact for operational inquiries, liaising between departments to ensure seamless information flow and project execution.
• Track key operational projects and initiatives, providing status updates to leadership and helping to ensure deadlines are met.
• Maintain and update internal process documentation, guides, and SOPs.
• Support travel coordination and calendar management for leadership.
• Compile, manage, and maintain key operational data, ensuring accuracy.
• Prepare and distribute regular reports and summaries on business activities, key performance indicators (KPIs), and project statuses for management review.
• Assist with invoicing, expense reporting, and data entry tasks, supporting accounting.
• Provide high-level, confidential administrative support to the COO and other senior leaders.
• Screen incoming communications on behalf of senior staff, determine priority, and draft or distribute correspondence as appropriate.
• Schedule, prepare for, and attend key meetings; take detailed notes and distribute meeting minutes and action items to attendees.
• Oversee general office functions, including managing vendor relationships, and ordering supplies to ensure a productive work environment.

• Experience:

  • Minimum of three (3) years of experience providing administrative and operational support to executive leadership.
  • Proven experience in a multi-site organization, offering administrative support across different locations.
  • Demonstrated expertise in arranging and managing complex travel plans for multiple executives.
  • Prior experience representing leadership through professional written and verbal communication.

• Skills & Abilities:

  • 2+ years of experience in an administrative, executive assistant, or operations support role. 
  • A Bachelor's degree in Business Administration, Operations, or a related field is preferred.
  • Proficiency with Google Workspace and ability to quickly learn new software.
  • Exceptional organizational skills with a keen attention to detail and a proven ability to manage multiple priorities and meet deadlines.
  • Excellent verbal and written communication skills, with the ability to interact professionally and effectively with all levels of internal and external stakeholders.
  • Demonstrated ability to function well in a high-paced and at times stressful environment, maintaining a positive and proactive attitude.
  • Strong analytical and problem-solving skills with a continuous improvement mindset.

WHY YOU WILL LOVE WORKING AT T&B!

• Generous benefit Package: 
• Medical, Dental, Vision, and Disability
• Company Paid- Life Insurance
• 401K with company match
• Company Paid Short-Term Disability
• HSA and FSA options
• Paid Maternity/Paternity Leave
• Employee Assistance Program 
• Employee Recognition