Contract Manager – Lead Security Operations in Healthcare (Montrose, CO) - $60K/Year

Job Title: Contract Manager

Location: Montrose, CO

Pay Rate: $60,000 per year (Exempt)

Position Summary:

The Contract Manager is responsible for overseeing and managing security service contracts within healthcare facilities. This role requires a highly organized, detail-oriented professional with strong leadership skills and experience in contract compliance, personnel management, and client relations. The Contract Manager will serve as the primary liaison between the client, security personnel, and company leadership to ensure contract requirements are met and exceeded.

• Serve as the on-site point of contact for the client in a healthcare facility, ensuring contractual obligations are fulfilled.
• Supervise and support a team of security officers, including scheduling, training, coaching, and performance management.
• Create, modify, and manage post schedules to ensure adequate coverage at all times. Ensure schedules are properly maintained and updated regularly.
• Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing. Maintain a qualified, sufficient pool of rovers for backfilling vacant positions as needed.
• Conduct disciplinary and counseling sessions with Security Professionals in a proactive and professional manner. Ensure all issues are documented per company standards and properly followed up for resolution.
• Initiate termination procedures for both voluntary and involuntary separations. Execute termination meetings and complete all required documentation according to company policy.
• Maintain regular proactive contact with Security Professionals to ensure all staff are effectively utilized, properly trained, and ready for placement as needed.
• Maintain high employee morale and low turnover through proactive communication and timely problem resolution. Ensure consistent execution of hiring, counseling, disciplinary, and termination procedures.
• Enforce post-specific policies and procedures through proper communication and training to ensure a smooth-running operation.
• Monitor contract performance, ensuring compliance with healthcare regulations, safety standards, and company protocols.
• Conduct regular site visits and inspections to ensure post orders and security procedures are followed.
• Develop and maintain positive relationships with healthcare administrators and key client stakeholders.
• Maintain and update staffing rosters, timekeeping records, and incident reports.
• Collaborate with HR and Operations to recruit, onboard, and retain high-quality security personnel.
• Respond to emergencies, incidents, and customer concerns in a timely and professional manner.
• Track and report on KPIs, workforce metrics, and compliance-related data.
• Perform additional projects or tasks as directed by management.

• 3+ years of contract management or supervisory experience in the security industry; healthcare experience strongly preferred.
• Knowledge of HIPAA, JCAHO, and other healthcare-related compliance standards is a plus.
• Strong leadership, organizational, and communication skills.
• Ability to multitask and work under pressure in a fast-paced healthcare environment.
• Proficiency in Microsoft Office and workforce management systems.
• Must be able to pass background checks, pre-employment drug test, and meet healthcare facility clearance requirements.

Citadel Security USA is a veteran-owned company that has been trusted in the industry since 2007. We specialize in complex security operations and threat mitigation while investing in our employees to help them grow into skilled professionals. Join a team dedicated to public safety, security excellence, and integrity.