Associate Client Success Partner
Skills
- Strong interpersonal and communication skills.
- Customer service and support experience.
- Collaboration and coordination with cross-functional teams.
- Problem-solving and troubleshooting abilities.
- Upselling and referral generation capabilities.
Responsibilities
- Serve as escalation point for Grade B accounts, coordinating teams to deliver effective resolutions.
- Develop and implement referral generation strategies from satisfied clients.
- Identify upselling opportunities for additional products or services based on client needs.
- Provide exceptional customer service with empathy and a customer-first mindset.
- Collaborate cross-functionally to diagnose and resolve complex client issues.
- Communicate technical concepts clearly to non-technical users.
Benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups for community and inclusion
- Monthly cell phone and internet stipend
- Tuition reimbursement up to $2,000 per calendar year
Average salary estimate
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SpotOn is a payment processing solution for small businesses. The company combines payment processing with customer engagement tools to create their platform. SpotOn is headquartered in San Francisco, California.
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