Client Success Partner (Orlando, Florida)
Skills
- Interpersonal skills
- Customer service
- Problem-solving
- Communication
- Technical troubleshooting
- Training delivery
Responsibilities
- Develop and nurture meaningful connections with clients
- Implement strategies to generate client referrals
- Identify upselling opportunities for clients
- Address and resolve escalated support tickets in person
- Deliver in-person training on SpotOn software
- Provide exceptional customer service
- Collaborate cross-functionally for issue resolution
- Communicate technical concepts to non-technical users
- Conduct installation and configuration of SpotOn hardware
- Perform on-site surveys for hardware placement
Education
- High school diploma or equivalent
Benefits
- Company stock plan
- Gas and mileage reimbursement
Average salary estimate
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SpotOn is a payment processing solution for small businesses. The company combines payment processing with customer engagement tools to create their platform. SpotOn is headquartered in San Francisco, California.
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