Senior Account Manager, Enterprise

Company Overview:

Ghost is a data-driven distribution platform for the best brands in the world. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock new revenue for all types of inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L. Catterton), Ghost is one of LA’s fastest-growing startups.

About the Role

As a Senior Account Manager, you will oversee a portfolio of enterprise buyers, ensuring their success, satisfaction, and desire to grow their share of wallet with Ghost.  This role emphasizes customer success over traditional sales, focusing on driving repeat transactions, fostering long-term relationships, and optimizing client outcomes. Your expertise in strategic account management and consultative engagement will be pivotal in achieving our retention and growth objectives.

Key Responsibilities:

Strategic Account Management & Relationship Building

• Develop and execute tailored account plans for each enterprise buyer, aligning their business objectives with our marketplace offerings to maximize value and satisfaction
• Cultivate and maintain strong, trust-based relationships with senior stakeholders across client organizations, serving as their primary point of contact and advocate within our company
• Negotiate and close complex deals while collaborating with Supplier Managers and Operations to ensure a smooth end-to-end experience
• Analyze client purchasing patterns and inventory needs online and in-store, as well as via competitor shopping, to proactively recommend opportunities for inventory buys that meet client requirements and strategic intent
• Address and resolve client issues promptly and effectively, ensuring a high level of client satisfaction and retention

Performance & Market Monitoring

• Utilize CRM tools to document all client interactions, and our broader suite of software to track account health metrics, transaction volumes, and client experience, providing regular reports and insights to senior management
• Stay informed about industry trends, competitor activities, and client business developments to identify new opportunities and potential risks
• Collaborate with Buyer Success Associates / Managers to create client-ready materials reflecting account performance and buying opportunities

Cross-Functional Collaboration & Leadership

• Work closely with internal teams, including Supply, Operations, Engineering, Product, and Design (EPD), and Finance to ensure seamless service delivery and to advocate for client needs and scalable solutions in product development and process improvements

Qualifications

• Bachelor's degree in Business Administration or a related field; MBA is a plus
• Minimum of 7 years of experience in B2B account management, customer success, or related roles, with a proven track record of managing enterprise client portfolios and driving repeat business
• Experience in managed marketplaces, retail / eCommerce, excess inventory solutions, or supply chain management is highly desirable
• Strong comfort with software technology and quickly adopting new features
• Strong analytical abilities, excellent communication and negotiation skills, and proficiency in CRM software (e.g., Hubspot)
• Self-motivated, client-focused, with the ability to work independently and as part of a collaborative team
• Experience in a fast-moving and dynamic startup environment

Our total compensation for this position can range from $150,000 - $175,000. The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.

Benefits we offer: 

• Medical, Vision, and Dental with some plans covered at 100% 
• Competitive compensation and equity structure
• 401K 
• Unlimited PTO 

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.