Veteran Affairs Account Manager
Skills
- 5+ years experience in Customer Success, Customer Operations, or Account Management.
- 2+ years experience in healthcare-focused roles.
- Proven ability to manage customer networks across multiple time zones.
- Strong problem-solving and professional urgency under pressure.
- Collaborative mindset with cross-functional teamwork experience.
- Familiarity with VA Community Care Network systems and Veterans Affairs operations.
- Experience working with technical systems in fast-evolving environments.
Responsibilities
- Develop and maintain trusted relationships with over 50 key VA staff members across assigned states.
- Address barriers preventing Veterans from accessing care by collaborating with internal teams and VA representatives.
- Serve as subject-matter expert on SonderMind Veteran mental health services and VA referral systems.
- Train VA staff on SonderMind’s services and referral management processes.
- Partner with leadership to meet performance metrics and improve Veteran access to care.
Education
- Not explicitly stated, but relevant healthcare or business education recommended.
Benefits
- Flexible hybrid work model.
- Minimum three weeks PTO plus fourteen company holidays and year-end shutdown.
- Free therapy coverage for eligible employees.
- Comprehensive medical, dental, and vision insurance including HSA with company contribution.
- Employer-paid disability, life, and AD&D insurance.
- Eight weeks paid parental leave, additional leave if qualifying for STD.
- 401K with 100% company matching up to 4% immediate vesting.
- Annual travel to Denver for company gathering.
- Supplemental life, pet insurance, commuter benefits, and more.
Average salary estimate
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