Sales & Marketing Operations Manager

We’re looking for an experienced, analytical, and enthusiastic Sales & Marketing Operations Manager to build and scale the systems behind Skillshare’s growth programs. You’ll be a key operational partner across marketing and sales, ensuring our teams can execute campaigns efficiently, make data-informed decisions, and unlock sustainable growth.

This is a high-impact role at the center of one of the most sophisticated and multifaceted growth marketing programs in the industry. You’ll manage core marketing and sales processes, own critical tools and dashboards, and lead strategic programs.

• Manage and integrate key tools (Salesforce, HubSpot, Confluence etc.) across B2C and B2B sales and marketing programs.
• Manage key sales operations for Skillshare for Teams, optimizing lead tracking, attribution, and campaign performance to grow B2B revenue.
• Provide operational support for pricing, quoting, renewals, and contract administration across Marketing and Business Development.
• Support (and occasionally lead) launches and tests across experimental marketing channels.
• Lead team-wide operational cadences, including scenario planning, bi-weekly meetings, monthly performance reporting, and experimentation reviews.
• Maintain and update our reporting and dashboards to ensure visibility across the team, and develop and refine processes that enhance sales and marketing effectiveness.
• Build and scale the operational infrastructure of our influencer marketing program, including deal workflows, reporting, and analysis.
• Partner with Finance, Data, and Product to ensure data hygiene and systems integrity across our marketing tech stack.
• Create and maintain SOPs, training resources, and knowledge bases (Confluence, Google Drive) for marketing operations and ensure institutional knowledge is preserved. 
• Act as a strategic thought partner to marketing leadership on special projects and high-priority initiatives.

• You bring 4+ years of experience in sales and/or marketing operations, preferably in a fast-paced environment.
• You’ve owned operations for CRM systems (e.g., HubSpot/Salesforce) managing $1M+ in monthly pipeline or deal flow.
• You’re fluent in tracking and reporting KPIs using Salesforce, Looker, or similar BI tools.
• You’re organized and comfortable with project management tools like Airtable, Asana, or Notion.
• You’re an Excel/Google Sheets pro and thrive when working with large data sets.
• You’re highly analytical, detail-oriented, and motivated by building efficient systems and scalable processes.
• You’re an excellent communicator and collaborative teammate who builds strong cross-functional relationships.
• You take pride in your work, own your outcomes, and find joy in helping others do their best work.
• You bring a positive attitude, low ego, and a deep sense of ownership to everything you do.

• Impact: You’ll drive the operational backbone of our growth engine and play a key role in B2B growth initiatives.
• Growth: This is a high-visibility, high-responsibility role with opportunities to expand your scope across multiple teams and programs.
• Team: You’ll work with a kind, curious, and passionate group of marketers and cross-functional partners.
• Mission: You’ll contribute to a platform that empowers millions of creatives to pursue their passions and build meaningful careers.
• Flexibility: We support remote work, offer unlimited PTO (with a required minimum!), and prioritize work-life balance.

The starting salary range for this role is $120,000 - $140,000, depending on experience and location. We also offer competitive equity and benefits packages. We encourage you to apply even if you don't meet all requirements - we're looking for quick learners who are excited about growing with us.

Skillshare is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills. We work to ensure a consistent interview process, fair compensation, and an inclusive work environment for all.

About Skillshare

Skillshare is the leading online learning community for creatives. With thousands of inspiring classes and a passionate member base, we help learners take the next step in their creative journey.

We're backed by top-tier investors including Amasia, Burda Principal Investments, OMERS Growth Equity, Spark Capital, Spero Ventures, and Union Square Ventures.Our award-winning culture reflects our commitment to collaboration, empathy, and flexibility. We’ve been recognized by Newsweek as one of the Top 100 Most Loved Workplaces (2023 & 2024) and named a top place to work by BuiltIn NYC, Crain’s, Forbes, Bpeace, and Fatherly.