Coordinator, Client Experience and Strategic Development

Summary

The Coordinator, Client Experience and Strategic Development is an integral member of the Marketing Department, supporting the Client Experience and Strategic Development team in executing initiatives that enhance client relationships, drive client development, and improve the overall client journey. This role will be responsible for organization and maintaining data and information related Sidley’s Client Service Team program. This role collaborates closely with lawyers, business professionals, and other stakeholders to ensure the delivery of high-quality client service and the implementation of strategic programs, including the Key Client Service Team Program and the Client Listening Program.

Duties and Responsibilities

Client Experience Support:

• Assist in the execution of the firm’s global client experience strategy, ensuring a consistent and positive experience for clients across all touchpoints.
• Support the development and delivery of client experience training and best practices for lawyers and business professionals.

Key Client Service Team Program:

• Support the implementation and scaling of the Key Client Service Team Program, including the preparation and maintenance of team toolkits, client service standards, and progress reports.
• Coordinate the collection and analysis of financial data and client feedback to inform team action plans and measure progress against business development and client service goals.
• Assist in organizing and supporting marquee client programs, such as social, content, diversity, and networking-focused initiatives.

Client Listening Program:

• Help coordinate client feedback initiatives, including interviews, surveys, and relationship meetings.
• Track and monitor client feedback, revenue trends, and other relevant data to identify opportunities for improvement and share best practices across the firm.

Research and Analysis:

• Conduct research on clients, prospective clients, and industry trends to support strategic development initiatives.

Collaboration and Communication:

• Participate in team meetings and contribute to the continuous improvement of client experience and strategic development processes.

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.

Target Salary Range

Qualifications

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [email protected] (current employees should contact Human Resources). 

Education and/or Experience:

Required:

• Bachelor’s degree from an accredited university required.
• Minimum of two (2) years of business development, marketing, or client service experience, preferably in a law firm or professional services environment.

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Excellent writing, proofreading, and communication skills.
• Strong organizational skills and attention to detail.
• Good judgment and ability to handle sensitive or confidential information.
• Strong interpersonal and relationship-building skills.
• Analytical and problem-solving abilities.
• Ability to work harmoniously and effectively with others.
• Ability to contribute to multiple projects with competing deadlines and priorities.
• Proficiency in Microsoft Office and Outlook required; experience with CRM systems (e.g., InterAction, Salesforce, Foundation) and market research tools preferred.

Other Requirements:

• Ability to adapt to changing priorities.
• Commitment to preserving confidentiality and exercising discretion.
• Willingness to learn about the firm’s service offerings, clients, and markets.

Sidley Austin LLP is an Equal Opportunity Employer

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