About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Director - Product & Services Solutions is a critical leadership role responsible for the strategic direction, development, launch, and continuous improvement of SHI’s services and solutions portfolio. This individual will lead a growing team, fostering innovation, customer-centricity, and collaboration to deliver market-leading offerings. The ideal candidate will possess a strong blend of product management expertise, technical acumen, strategic thinking, financial aptitude, and proven leadership capabilities within a services-oriented organization. This role requires a visionary leader who can translate complex technical concepts into compelling value propositions, drive successful go-to-market strategies on a global scale, and ensure our services deliver exceptional customer experiences.

The Director of Solutions leads the solutions team in developing innovative, customer-centric solutions that align with organizational goals and market demands. This role involves collaborating with sales and product teams to design tailored solutions, managing the solutions portfolio, and ensuring compliance with standards. Additionally, the Director builds strong stakeholder relationships, drives continuous improvement through new technologies, and mentors the team to foster a culture of innovation and customer focus.

Role Description

• Services and Solutions Strategy & Development:  

• Lead the ideation, research, design, and development of new and enhanced services and solutions aligned with SHI’s strategic objectives and market opportunities. 

• Define and own the services and solutions roadmap, ensuring it reflects customer needs, competitive dynamics, and emerging technology trends (AI, machine learning, cybersecurity, infrastructure, data platforms, etc). 

• Drive the full lifecycle of services development, from concept to end-of-life, ensuring offerings are competitive, scalable, and profitable. 

• Translate complex technical concepts into clear, compelling service offerings and value propositions for diverse audiences. 

• Utilize market intelligence, customer feedback, and data analytics to make informed decisions regarding service ideation, prioritization, and performance. 

• Champion a customer-centric approach, ensuring that all services and solutions are designed to meet and exceed customer expectations and drive tangible business value for clients. 

• Launch Process Management & Go-to-Market:  

• Develop, implement, maintain, and facilitate a robust services launch process, encompassing ideation, business case development, pilot programs, launch execution, and post-launch support and sustainment phases. 

• Develop compelling business cases for new service initiatives, including market analysis, financial projections, and ROI justification. 

• Ensure seamless cross-functional collaboration throughout the launch process, coordinating with sales, marketing, operations, and technical teams for effective go-to-market execution. 

• Team Leadership and Growth:  

• Build, mentor, and manage a high-performing Services and Solutions Development team. 

• Foster a culture of innovation, continuous improvement, customer focus, and accountability within the team. 

• Develop staffing plans and recruit top talent to support the growth of the services portfolio. 

• Cross-Functional Collaboration & Influence:  

• Partner effectively with cross-functional leaders and subject matter experts (SMEs) to design innovative solutions to complex business and technology challenges. 

• Advise and influence senior technology leaders and executives on services strategy, investment priorities, and go-to-market approaches. 

• Comfortably challenge assumptions and facilitate difficult decisions to drive optimal outcomes. 

• Communication & Storytelling:  

• Develop and articulate engaging product stories, whitepapers, and executive-level communications that clearly convey the value and differentiation of SHI’s services. 

• Serve as a key spokesperson and evangelist for the services portfolio, both internally and externally. 

• Continuous Improvement & Operational Excellence:  

• Champion a mindset of continuous improvement, constantly seeking to enhance methods, systems, and tools to generate effective organizational and product strategies. 

• Define, track, and report on key performance indicators (KPIs) for the services portfolio, ensuring alignment with business objectives and driving continuous improvement. 

• Utilize project management and collaboration tools (e.g., Asana, JIRA, Confluence, SharePoint) to ensure efficient workflow, tracking, and reporting. 

• Market Acumen & Adaptability:  

• Stay abreast of industry trends, competitive landscapes, and emerging technologies to identify new opportunities and potential threats. 

• Thrive in a fast-paced, dynamic environment, adapting to changing priorities and business needs with agility and resilience.

• Partner Ecosystem Development (as applicable):  

• Identify and cultivate strategic partnerships with technology vendors and other third parties to enhance and differentiate our service offerings, where aligned with company strategy. 

Behaviors and Competencies

• Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.

• Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

• Business Acumen: Can provide strategic guidance and insights to drive overall business success.

• Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

• Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.

• Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.

• Customer-Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization.

• Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.

• Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.

• Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives.

• Creativity: Can lead organizational transformation by fostering a culture of creativity, inspiring others, and driving breakthrough innovations.

Skill Level Requirements

• The capability to design and implement solutions strategies that align with the overall business strategy. - Expert

• Skilled in engaging and managing relationships with stakeholders to ensure alignment and successful solution outcomes. - Expert

• The expertise in managing and executing technical tasks related to solutions development and deployment. - Expert

• Skilled in assessing and addressing potential risks to ensure smooth solutions operations and safeguard organizational interests. - Expert

• The ability to manage, drive and adapt to organizational change while maintaining team morale and productivity. - Expert

• Skilled in understanding and addressing customer needs to drive satisfaction and business growth. - Expert

Other Requirements

• Completed Bachelor's Degree in Information Technology, Computer Science, or a related field, or relevant work experience required

• 7-10 years of experience in Information Technology or a relevant functional area

• 4+ years of experience in a management position required

• Ability to travel to SHI, Partner, and Customer Events

• Ability to travel 25%

The estimated annual pay range for this position is $245,000 - $275,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.  

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status